User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:220.127.116.11) Gecko/2008102920 Firefox/3.0.4 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:18.104.22.168) Gecko/2008102920 Firefox/3.0.4 this is a report given in vista after browser closing Problem signature: Problem Event Name: BEX Application Name: firefox.exe Application Version: 22.214.171.12424 Application Timestamp: 49094c66 Fault Module Name: CybDefCom.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 46153456 Exception Offset: 100232ae Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1033 Additional Information 1: 2b5e Additional Information 2: d41d8cd98f00b204e9800998ecf8427e Additional Information 3: 3c2b Additional Information 4: 92ae8ec7273ee2de47d5964e99a2ad9b Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 Reproducible: Always Steps to Reproduce: 1. 2. 3. Expected Results: should of downloaded file without the browser wanting to close all the time
This is caused by a bug in CybDefCom.dll which should belong to cyberdefender2.0. Please provide a crash ID, read https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report Firefox calls the local Antivirus software for scanning the file after downloading it but it seems that your AV software (cyberdefender 2.0) crashes. Ycan disable the AV scanning in Firefox in about:config if you change browser.download.manager.scanWhenDone to false.
Hi I work for Cyberdefender Technical Support, we are working on it and will get back to you.
Additional Information: Firefox calls the Windows API for the virus scanning. ( IOfficeAntiVirus , http://msdn.microsoft.com/en-us/library/ms537369.aspx ) We have also a Norton crasher in bugzilla (bug 458667) that only seem to happen if you install windows defender after Norton. Ask if you have additional questions.
Cyberdefender Technical Team checked it out and found that Antivirus 2009, which claims to be an antivirus program is responsible for the browser to crash and report a bug.
Thanks for the quick response from the Cyberdefender Support ! marking invalid as this is not a firefox bug
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → INVALID
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