470024 - Download new FF version failed. Cannot open old version:xul runner error platform 1.9.03. Explorer OK

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[jiddovandrunen]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; InfoPath.2)
Build Identifier: 

I have been using firefox for several months without problems. This 
morning received a message that the new version would be installed. 
This did not seem to have worked. Thereafter I could not open my e-mail 
and received error message on XUL runner: platform version 1.9.0.3 is 
not compatible with version 1.9.0.4. Received the same error message 
trying to open firefox directly. Idem after rebooting my computer. 
Internet explorer works normally. Attempt to download the new version from Mozilla web site directly failed. Error message: file corrupt



Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Comment 1

[Tyler Downer [He/Him]]

Most likely the download was not successful, try redownloading it and
installing, in the future use http://support.mozilla.com for such requests.
Please indicate here if this solution worked for you.

Comment 2

[thewirediwakura]

I also am experiencing this problem. Attempting to reinstall Firefox causes Windows XP to freeze. Attempting to uninstall Firefox also causes Windows to freeze. What originally caused the problem for me was Firefox automatically updating while I was away from the computer. When I returned, the installer said that Firefox was already running, and to try again after closing Firefox. After closing Firefox, and checking Processes under the Task Manager to double check that no firefox.exe was running, I tried the automatic update again to no avail. After restarting my computer, this is the error I am recieving.

Comment 3

[Tyler Downer [He/Him]]

(In reply to comment #2)
Firefox can not cause windows XP to freeze, so that must be something else interacting with Firefox. Please go to support to narrow this down, http://support.mozilla.com/.

Comment 4

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 5

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.