470141 - Firefox 3.0.5 Won't Start After Auto Update from 3.0.4 to 3.0.5 on Vista 64bit

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Terrence]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; WOW64; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30618)
Build Identifier: 

When I attempt to open in either full or safemode via the shortcuts on Vista 64bit the firefox *32.exe hangs at around 3.4 to 4.2MB.  It goes no further.  I have not found a fix or reference to any other issues by people.

Reproducible: Always

Steps to Reproduce:
1. Click on Firefox Shortcut in Vista 64bit Home Premium
2. Open Task Manager and look for Firefox *32.exe
3. Verify that Firefox has not loaded.
Actual Results:  
Firefox will hang at around 3.4-4.2MB of load.

Expected Results:  
Firefox hangs around 3.4MB with no browser window.

The browser should have loaded.

Comment 1

[Tyler Downer [He/Him]]

Can you please create a new profile?

Comment 2

[Terrence]

Attempted to create new profile via profile manager, the manager fails to start.
http://support.mozilla.com/en-US/kb/Managing+profiles

Also, tried deleting the profile in %APPDATA%\Roaming\Mozilla\Firefox

These both did not work.

Comment 3

[Terrence]

Attachment: Process Monitor Log filter Firefox.exe

Attaching a process monitor log filtering on process name of firefox.exe

Comment 4

[Terrence]

Full Uninstall, Deleting all remnants, and reinstall of 3.0.5 does not work.

Comment 5

[Terrence]

Uninstalled 3.0.5

Installed 3.1 beta 2 and firefox starts perfectly.

There is something I would assume in the initialization code in the 3.0.5 version that doesn't work fully with the Vista 64bit Home Premium edition.

Please advise on next diagnostic steps.

Comment 6

[Terrence]

ModLoad: 00000000`771b0000 00000000`772db000   WOW64_IMAGE_SECTION
ModLoad: 00000000`770a0000 00000000`771b0000   WOW64_IMAGE_SECTION
ModLoad: 00000000`771b0000 00000000`772db000   NOT_AN_IMAGE
ModLoad: 00000000`772e0000 00000000`773ad000   NOT_AN_IMAGE
ModLoad: 00000000`770a0000 00000000`771b0000   C:\Windows\syswow64\kernel32.dll
ModLoad: 00000000`6da20000 00000000`6e381000   C:\Program Files (x86)\Mozilla Firefox\xul.dll
ModLoad: 00000000`71930000 00000000`71993000   C:\Program Files (x86)\Mozilla Firefox\sqlite3.dll
ModLoad: 00000000`71880000 00000000`7192e000   C:\Program Files (x86)\Mozilla Firefox\MOZCRT19.dll
ModLoad: 00000000`75e50000 00000000`75efa000   C:\Windows\syswow64\msvcrt.dll
ModLoad: 00000000`707f0000 00000000`7089d000   C:\Program Files (x86)\Mozilla Firefox\js3250.dll
ModLoad: 00000000`600b0000 00000000`600e0000   C:\Program Files (x86)\Mozilla Firefox\nspr4.dll
ModLoad: 00000000`75940000 00000000`75a06000   C:\Windows\syswow64\ADVAPI32.dll
ModLoad: 00000000`76e80000 00000000`76f70000   C:\Windows\syswow64\RPCRT4.dll
ModLoad: 00000000`75700000 00000000`75760000   C:\Windows\syswow64\Secur32.dll
ModLoad: 00000000`75090000 00000000`75097000   C:\Windows\SysWOW64\WSOCK32.dll
ModLoad: 00000000`75dc0000 00000000`75ded000   C:\Windows\syswow64\WS2_32.dll
ModLoad: 00000000`76df0000 00000000`76df6000   C:\Windows\syswow64\NSI.dll
ModLoad: 00000000`74f90000 00000000`74fc2000   C:\Windows\SysWOW64\WINMM.dll
ModLoad: 00000000`75760000 00000000`75830000   C:\Windows\syswow64\USER32.dll
ModLoad: 00000000`75ae0000 00000000`75b70000   C:\Windows\syswow64\GDI32.dll
ModLoad: 00000000`75f00000 00000000`76044000   C:\Windows\syswow64\ole32.dll
ModLoad: 00000000`76b60000 00000000`76bed000   C:\Windows\syswow64\OLEAUT32.dll
ModLoad: 00000000`74f50000 00000000`74f89000   C:\Windows\SysWOW64\OLEACC.dll
ModLoad: 00000000`60430000 00000000`60448000   C:\Program Files (x86)\Mozilla Firefox\smime3.dll
ModLoad: 00000000`60340000 00000000`603ef000   C:\Program Files (x86)\Mozilla Firefox\nss3.dll
ModLoad: 00000000`603f0000 00000000`60404000   C:\Program Files (x86)\Mozilla Firefox\nssutil3.dll
ModLoad: 00000000`600f0000 00000000`600f7000   C:\Program Files (x86)\Mozilla Firefox\plc4.dll
ModLoad: 00000000`600e0000 00000000`600e7000   C:\Program Files (x86)\Mozilla Firefox\plds4.dll
ModLoad: 00000000`60410000 00000000`60430000   C:\Program Files (x86)\Mozilla Firefox\ssl3.dll
ModLoad: 00000000`76050000 00000000`76b60000   C:\Windows\syswow64\SHELL32.dll
ModLoad: 00000000`76c00000 00000000`76c58000   C:\Windows\syswow64\SHLWAPI.dll
ModLoad: 00000000`753d0000 00000000`753d8000   C:\Windows\SysWOW64\VERSION.dll
ModLoad: 00000000`75150000 00000000`75192000   C:\Windows\SysWOW64\WINSPOOL.DRV
ModLoad: 00000000`758c0000 00000000`75933000   C:\Windows\syswow64\COMDLG32.dll
ModLoad: 00000000`74800000 00000000`7499e000   C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\COMCTL32.dll
ModLoad: 00000000`75df0000 00000000`75e50000   C:\Windows\syswow64\IMM32.dll
ModLoad: 00000000`75a10000 00000000`75ad8000   C:\Windows\syswow64\MSCTF.dll
ModLoad: 00000000`755b0000 00000000`755b5000   C:\Windows\SysWOW64\MSIMG32.dll
ModLoad: 00000000`75840000 00000000`758bd000   C:\Windows\syswow64\USP10.dll
ModLoad: 00000000`72d40000 00000000`72d47000   C:\Program Files (x86)\Mozilla Firefox\xpcom.dll
(3e8.bbc): WOW64 breakpoint - code 4000001f (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
ntdll32!DbgBreakPoint:
00000000`77560004 cc              int     3
0:000:x86> g
ModLoad: 00000000`75830000 00000000`75839000   C:\Windows\syswow64\LPK.DLL
ModLoad: 00000000`6f120000 00000000`6f1fc000   C:\Windows\SysWOW64\dbghelp.dll
ModLoad: 00000000`76c60000 00000000`76dea000   C:\Windows\syswow64\SETUPAPI.dll
ModLoad: 00000000`74fd0000 00000000`74fee000   C:\Windows\SysWOW64\USERENV.dll
ModLoad: 00000000`72f40000 00000000`72ffb000   C:\Windows\SysWOW64\PROPSYS.dll
ModLoad: 00000000`76f80000 00000000`77004000   C:\Windows\syswow64\CLBCatQ.DLL
ModLoad: 00000000`75360000 00000000`7539b000   C:\Windows\SysWOW64\mswsock.dll
ModLoad: 00000000`753c0000 00000000`753c5000   C:\Windows\SysWOW64\wshtcpip.dll
(3e8.c40): Break instruction exception - code 80000003 (first chance)
ntdll!DbgBreakPoint:
00000000`773f4ea0 cc              int     3

It appears it stops while loading the C:\Windows\SysWOW64\wshtcpip.dll

Comment 7

[Wayne Mery (:wsmwk)]

does this happen with newer 3.6?  if it does, please provide updated stacktrace https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 8

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.