470389 - Cannot edit password field required to unlock certificate - Java based.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[cyclotron]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.5) Gecko/2008121621 Ubuntu/8.04 (hardy) Firefox/3.0.5
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.5) Gecko/2008121621 Ubuntu/8.04 (hardy) Firefox/3.0.5

Ok sorry about this being hard to test since its on an internet banking website but this is what happens.

The bank uses digital certificates previously downloaded to your machine to enable you to authorise payments. To properly use these certs you need java enabled. What happens when you want to make a payment is that java loads within the page, then you browse to the cert on your hard drive, then you need to enter the password for the cert and click authorise. Problem is that the password box remains uneditable and blank. Clicking on it does nothing thus the authorisation cannot continue. I tried multi-clicking, typing my password anyway, just messing about and then the box was filled with password stars, far more than I typed. At no point did a text cursor appear. (Vertical bar.)

I know this is a firefox and not a java problem because I can do the exact same operation using firefox on a windoze machine without issue.

I realise testing this will be problematic unless any of you guys happen to be clients of FNB as well. Otherwise I can install any updates and test them out myself.

Oh dear, I have just tried it again and it all worked perfectly! A mini-bug then?

Thanks!

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1. Log in to the banking.
2. Select a payment you need to authorise and click authorise.
3. When the java bit loads the password field may be uneditable.
Actual Results:  
Password field uneditable.

Expected Results:  
Password field editable.

Loaded the certificate and allowed you to enter the password for the certificate.

Comment 1

[cyclotron]

Ok I have found out that it does happen quite a lot. It seems once you have browsed to your certificate and the path appears in the text box then the password box is likely to be uneditable. A reliable work around is to enter your password first and then browse to your cert.

Comment 2

[cyclotron]

Also noted, once the password field is uneditable the path field where the certificate is to be found is also uneditable. (I have been clicking browse the whole time to didn't notice this.)

Comment 3

[Frank Wein [:mcsmurf]]

Is the password field within the Java applet or outside of it (you can right click on the field, then either no menu will appear, then it's Java, otherwise it's on the normal html page)?

Comment 4

[cyclotron]

Its all entirely within what the java applet loads...

Comment 5

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 6

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.