Could not load the newest version of Firefox.




9 years ago
8 years ago


(Reporter: Xenocrates, Unassigned)


3.0 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)




9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20081201 Firefox/
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20081201 Firefox/

I downloaded the 3.0 Firefox and installed it.  The procedure seemed to go correctly until I reached the final stage which offers the option of running Firefox.  Nothing happened --- no fault messages - nothing.  I then went to the firefox.exe and instructed it to Open -- Nothing   I instructed Windows (XP) to run the same file  ... No response.  Multiple tries of other things .... Finally, 
I then went to Opera and downloaded the 2.0 version of Firefox, installed it  and got back on the Internet with no trouble at all.   That is, except for the hassle of evicting the new version and replacing it with the older version.  
The upgraded version of Firefox simply would not run.  Please tell me why not?

Reproducible: Always

Steps to Reproduce:
1. I even went thru the procedure of downloading a new copy and reinstalling the Firefox 3.0 version  with the same result.
Sorry I can't provide more specifics but if the browser won't load and run --- how would I know why not?


Expected Results:  
Your kidding .... I never had a problem installing any part of the Firefox browser, options, etc.  I expected to get directly back on the Internet.  I had to load Opera, just to retrieve the original Firefox.

The install procedure should tell me what has gone wrong.
Make sure you don't already have Firefox 2 running. Then, totally remove all Firefox files (you can back up your old bookmarks, etc.), download Firefox 3.0.5 from, install, and see what happens. If that does not work, try running Firefox in Safe Mode.
Severity: major → normal
Version: unspecified → 3.0 Branch


9 years ago
Duplicate of this bug: 470555
The easiest way is to run Firefox in the safemode :
(include a link for the reporter because 99% of the people don't know how to do that).

installing in a clean application directory is always a good idea but removing the profile or profile data is stupid because there is a better alternative available.

If the safemode doesn't help try running Firefox with a new, additional created profile

Comment 4

9 years ago
I tried running in Safe Mode.  Firefox.exe simply would not respond.  I never removed nor lost any personal data files if that is what you call "profile."

Comment 5

9 years ago
Found a similar problem.  I try to uninstall, but can't because I get a prompt that says firefox is running even after a reboot.
Xenocrates: The profile stores all you user related data. You should simply create a new, additional profile without deleteing the old one.
Firefox works for everyone else and we want to find out why it doesn't on your system.
You have a complete different issue, your profile is locked. Locate your profile on your hdd and remove the lock file (parent.lock on win32).
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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