470564 - Thunderbird 2.0.0.18 does not start on Vista Home Premium

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Eugene]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
Build Identifier: 2.0.0.18

Thunderbird does not start on Vista Home Premium right after the installation.

The window that says that the other instance of Thunderbird is running and but not responding appears when attempting to start it no matter via desktop link or .exe

Reproducible: Always

Steps to Reproduce:
1.Install Thunderbird 2.0.0.18
2.Try to start the program

Actual Results:  
The window that says that the other instance of Thunderbird is running and but not responding appears when attempting to start it no matter via desktop link or .exe

Expected Results:  
Application start

Comment 1

[Tyler Downer [He/Him]]

Can you try starting Task Manager and kill the Thunderbird process. then start TB in safe Mode, and see if it does it in that.

Comment 2

[Eugene]

None Thunderbird processes are shown in Task Manager for any user. Attept to run Thunderbird in a safe mode leads to the result.


(In reply to comment #1)
> Can you try starting Task Manager and kill the Thunderbird process. then start
> TB in safe Mode, and see if it does it in that.

Comment 3

[Magnus Melin [:mkmelin]]

Tried deleting the "lock" and possibly also ".parentlock" files in your profile? http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Comment 4

[Eugene]

(In reply to comment #3)
> Tried deleting the "lock" and possibly also ".parentlock" files in your
> profile? http://kb.mozillazine.org/Profile_folder_-_Thunderbird

no such files exists in any of my profile folders not default, nor backup

Comment 5

[Wayne Mery (:wsmwk)]

Eugene, do you see this problem after reboot?

see also http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird

Comment 6

[rsx11m]

(In reply to comment #3)
> Tried deleting the "lock" and possibly also ".parentlock" files 

That's actually "parent.lock" on Windows (assuming that includes Vista).
The better article for this case would be the one mentioned below,
http://kb.mozillazine.org/Profile_in_use#How_to_unlock_your_profile

As a test, rename the "Thunderbird" profile folder to something different, "Thunderbird.bak" and then try to start again. If it works now, the profile indeed seems to be locked. You can move it back after unlocking it.

This may also be a permission problem, users have seen those with Vista, maybe try again as Administrator if moving the profile doesn't work.

Comment 7

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

-> Incomplete due to lack of information. Please reopen if the issue still occurs in the latest Thunderbird trunk builds giving reasons why.