470614 - tvunetworks plugin crashes [@ npTVUAx.dll@0x2fba7]

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox :: Other, defect)

Description

[timeless]

the plugin comes from http://tvunetworks.com/

i'll make one attempt to contact them. failing that i suggest we blocklist them until they contact us.

http://crash-stats.mozilla.com/?do_query=1&product=Firefox&query_search=signature&query_type=contains&query=npTVUAx&date=&range_value=2&range_unit=weeks

Signature	npTVUAx.dll@0x65de
UUID	de79cac7-c0e9-4b46-8110-504b22081220
Time	2008-12-20 15:43:53-08
Uptime	639
Last Crash	1900852 seconds before submission
Product	Firefox
Version	3.0.5
Build ID	2008120122
Branch	1.9
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	AuthenticAMD family 15 model 47 stepping 0
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x8
Comments	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	npTVUAx.dll 	npTVUAx.dll@0x65de 	
1 	xul.dll 	nsPluginNativeWindow::CallSetWindow 	nsPluginNativeWindow.h:95
2 	xul.dll 	nsPluginNativeWindowWin::CallSetWindow 	mozilla/modules/plugin/base/src/nsPluginNativeWindowWin.cpp:499
3 	xul.dll 	nsObjectFrame::CallSetWindow 	mozilla/layout/generic/nsObjectFrame.cpp:952
4 	xul.dll 	nsObjectFrame::Instantiate 	mozilla/layout/generic/nsObjectFrame.cpp:1714
5 	xul.dll 	nsObjectLoadingContent::Instantiate 	mozilla/content/base/src/nsObjectLoadingContent.cpp:1699
6 	xul.dll 	nsAsyncInstantiateEvent::Run 	mozilla/content/base/src/nsObjectLoadingContent.cpp:149
7 	xul.dll 	nsThread::ProcessNextEvent 	mozilla/xpcom/threads/nsThread.cpp:510
8 	xul.dll 	nsBaseAppShell::Run 	mozilla/widget/src/xpwidgets/nsBaseAppShell.cpp:170
9 	nspr4.dll 	PR_GetEnv 	
10 	firefox.exe 	wmain 	mozilla/toolkit/xre/nsWindowsWMain.cpp:87
11 	firefox.exe 	firefox.exe@0x217f 	
12 	kernel32.dll 	kernel32.dll@0x17066 	

MSLBUI.pdb
LIBEXPATW.dll 			
ssleay32.dll 			
zlib1.dll 	1.2.3.0 		
libcurl.dll 		75D1A89607994C96B77E0DEEB29DEADA4 	libcurl.pdb
npTVUAx.dll 	2.4.1.0 	9640950F0EDE4DE6B636156617825EED1 	TVUBrowserCtrl.pdb
libeay32.dll 			

libexpatw, libcurl, and libeay32 are from it.

the crash is 0x8 offset from a null pointer (structure member dereference of a null pointer)

the app itself is kinda cool, i don't know how to get it into firefox

Comment 1

[jayesh]

facing the same issue , that is reported above .

Comment 2

[timeless]

jayesh: ooh, thanks for finding this bug. so... we need someone to contact the plugin vendor and give them this bug's url. Since you can actually reproduce this crash, you're in a pretty good position to contact them and complain. The problem is actually in their code and we can't do much to help you directly. If you get their people to comment in this bug, we can help you and them work together so that they can fix their bug.

eventually, you'll probably need to use:
https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

probably to create a .dmp file (it's not one of the steps described there, but i'll walk you through that later), because TVUNetworks should be able to use that file to figure out what they're doing wrong.

If they actually determine we're giving them bad input or need further help from us, they can comment here and we'll respond.

Sorry about my delayed response, I was on vacation for 3 weeks around when you commented and have spent the subsequent weeks recovering from my mail backlog.

Comment 3

[jayesh]

Send a mail to tvu networks . waiting for the replay . Also raised the issue TVU network forum 

http://forum.tvunetworks.com/forum/view_topic.action?tid=605073

tvunetworks plugin For Firefox crashes [@ npTVUAx.dll@0x2fba7]
from	Jayesh Jose <[e-mail]>
to	[e-mail]
date	Thu, Apr 8, 2010 at 9:21 AM
subject	tvunetworks plugin For Firefox crashes [@ npTVUAx.dll@0x2fba7]
mailed-by	gmail.com

hide details 9:21 AM (0 minutes ago)
	

Hello,

Mozilla Firefox users are facing an issue with TUV net work plug-in for Firefox. After installing the plug-in and try to stream a TV channel browser is always crashing.  Can you inform the developer about this issue?  For this issue a bug is already raised in Fire fox bugzilla

https://bugzilla.mozilla.org/show_bug.cgi?id=470614

 

Thanks

~Jayesh

Comment 4

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.