471117 - Firefox Crashes When You Try To Login To Paypal Other Than The Main Login Page [@ NPSWF32.dll@0xa7edc]

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Michael]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5

When you try to login to Paypal from one of their pages (for example, from a legitimate link Paypal sends you in an email to see the status of a dispute), other than their main login page, Firefox always crashes.  Sorry, but I no longer have a link to Paypal's site where this happens, for I accidentally deleted the email.  However, I know that it happens when you try to login directly to their dispute section.  But I think they have to email you a link to do this.

Reproducible: Always

Steps to Reproduce:
1.Get a legitimate email from Paypal with a link to their site where you have to login
2. Login
3. Firefox crashes
Actual Results:  
see above

Expected Results:  
It should not crash and just log in to Paypal's site.

I am using the default theme, and there is nothing special about my computer's configuration.  I am running Vista Home Premium, SP1. 64 bit.

Comment 1

[Matthias Versen [:Matti]]

Please read http://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Allan Lundy]

I found this when trying to report a similar problem.  Firefox crashes most of the time when I am trying to log in to PayPal, and this is from their main login page.  This seems to be more common when I have just gone to the PayPal page, but not later if I am re-logging in.

Comment 3

[Dave Garrett]

One of you will need to post a crash ID or stacktrace here for someone to look into things. Please read and follow comment 1.

Comment 4

[Tim Morgan]

Yes.  Me too.  Every time I go to login to my PayPal Developers Sandbox account, Firefox blows up. Main PayPal account login is always fine and has been. It's pretty weird because PayPal claims that my credentials didn't authorize when they are fine (I am 100% certain of this) and then a split second later, FF crashes (I bring this up because I suspect PayPal's code is triggering the exception, and FF3 isn't currently capable of handling it.  But I am just a child in these matters).  

IDs:  

cd808e9b-862c-4f2d-a1f9-070f32090528
3a1d4737-e8bf-42e8-96fd-5afef2090528
0db1af4c-1c54-471b-8b6f-d32d42090528

Comment 5

[Tim Morgan]

Oh.  I see it's the Flash plug-in.  Something that's been giving me grief for the past couple of weeks.   

Crashing Thread:   	NPSWF32.dll  	NPSWF32.dll@0xa7edc  	 


Darn that Flash....

Comment 6

[timeless]

Signature	NPSWF32.dll@0xa7edc
UUID	0db1af4c-1c54-471b-8b6f-d32d42090528
Time 	2009-05-28 12:52:39.259740
Uptime	935
Last Crash	1190 seconds before submission
Product	Firefox
Version	3.0.10
Build ID	2009042316
Branch	1.9
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 11
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x34
User Comments	
Processor Notes 	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 		@0x1021e000 	
1 	NPSWF32.dll 	NPSWF32.dll@0xa7edc 	
2 	NPSWF32.dll 	NPSWF32.dll@0xaa929 	
3 	NPSWF32.dll 	NPSWF32.dll@0xec834 	

NPSWF32.dll 	10.0.22.87 	3BB359BF2B484134883563A2C8D4860C1 	NPSWF32.pdb

Comment 7

[Michelle Sintov]

(In reply to comment #4)
Tim, could you provide specific reproducible steps, and the errors that paypal gives you along the way? Thanks.

Comment 8

[Tim Morgan]

1.) Login to PayPal Sandbox

https://developer.paypal.com/


2.) Select a Business Test account


3.) Click the orange Enter Sandbox button, which opens this:

https://www.sandbox.paypal.com/us/

Enter good or bad credentials, watch FF3 crash.  So it seems to be happening when PayPal is validating the user. Whether or not the credentials are good or bad doesn't change the crashing.

Comment 9

[Tim Morgan]

I've just discovered that it only does this when using a business/seller test account.  I just logged in, sans crash, with a test customer account.  

I'm going to try to add another business test account to see if that crashes the browser.

Comment 10

[Charles]

I can see the swf being loaded but I get no crash.  Can you confirm the Operating System this was seen on?  Since its windows I'd love to get a Flash crash log from you.

http://kb2.adobe.com/cps/191/tn_19166.html

Comment 11

[Tim Morgan]

Can someone direct me to a working link regarding Flash crash logs? The Adobe link I've found (from the link here and from an Adobe employee in another forum) both go to a 404.  

Not working:  

http://kb2.adobe.com/cps/408/kb408620.html

Thanks for your help.  

I'm running XP Pro SP 3

Also, I tried uninstalling my Flash plugin and re-installing it.  No help.  

Here's this:

Signature	NPSWF32.dll@0xa7edc
UUID	1f82ebaf-023f-4b79-ba37-b65972090602
Time 	2009-06-02 15:38:47.170267
Uptime	139
Last Crash	2080 seconds before submission
Product	Firefox
Version	3.0.10
Build ID	2009042316
Branch	1.9
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 11
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x41

Comment 12

[Charles]

Sorry try this link

http://kb2.adobe.com/cps/191/tn_19166.html

Comment 13

[Matthias Versen [:Matti]]

Charles
That is the same URL as in comment, there is a link at the bottom :
"My machine is crashing when viewing Flash content

Crashing in Flash or Flex created content can occur for any number of reasons. Both developers and Flash Player end users should refer to "Troubleshooting Flash Player crash or freeze for developers and end users (Windows XP and Vista)" (TechNote kb408620). "

The TechNote link to kb408620 is a 404 
BTW: "my machine" seems to be wrong, "My Browser" should be the correct wording.

Comment 14

[Charles]

Sorry the redirect seems to have been broken.  Our support teams are working on it but they did give me the direct link and I verified it works :)

http://cps-internal.corp.adobe.com/cps/408/kb408620.html

Comment 15

[Charles]

Well the good news is the original link is fixed...(So sorry about the web problems)

http://kb2.adobe.com/cps/191/tn_19166.html

Comment 16

[Matthias Versen [:Matti]]

After the reporter did all the basic troubleshoot things explained in your link, he should provide a crash log, right ?
Using the technote link at the bottom of the page you get this URL :
http://kb2.adobe.com/cps/408/kb408620.html
This page contains 
>Flash Player causes Internet Explorer to crash or freeze on Windows XP or
>Windows Vista. Internet explorer displays the error message, "Internet
>Explorer has encountere a problem with an add-on and needs to close." 
>The referenced addon is Flash10a.ocx.

and later 
>Generate a crash in Internet Explorer. Write down ALL URLs open at the time 
>(windows or tabs)"

Are this steps to create a log also valid for the npapi plugin used by all browsers except IE5+ ?
BTW: isn't there a missing "d" at the end of "encountere" ?

Sorry that I ask as not related person for this case but as bug triager in bugzilla i may ask reporters in the future to provide such a crash logs if it helps Adobe to identify the issue.

Comment 17

[Charles]

No problem Matthis.  If its crashing on Windows and Flash Player is suspect then we should get a crash log.  It won't matter if its Firefox or IE but I understand the web page is a little confusing.

Comment 18

[Tim Morgan]

I wanted to let everyone know that this is no longer an issue for me. I followed the instructions to get a crash log, went to re-create the crash, and everything worked. I didn't do anything additional to remedy the situation.   

I suspect PayPal simply fixed their buggy code.    

Thank you, Charles, for your patient assistance.

Comment 19

[Arie Paap [:wildmyron]]

This seems to be occurring fairly frequently for people with Fx 3.5:

http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&version=Firefox%3A3.5&signature=NPSWF32.dll%400xa7edc

There are a reasonable number of paypal login comments for Fx 3.0.11 crashes as well.

Comment 20

[Brian Carpenter [:geeknik]]

I am seeing this in Minefield build 20090707043451.

http://crash-stats.mozilla.com/report/index/8cfdaa59-b483-449f-b391-bf6852090707
http://crash-stats.mozilla.com/report/index/d53d18da-d609-4434-ab5c-d17a52090707

Comment 21

[Arie Paap [:wildmyron]]

Can you provide a crash log for flash as requested in comment 10? (see also comment 16 and 17)

Comment 22

[Scoobidiver (away)]

Reporter, are you able to reproduce that crash?
Can you provide a recent crash report?

Comment 23

[Benjamin Smedberg]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.