471589 - When opening Mozilla/Firefox, it crashes

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Al Rowlett]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
Build Identifier: the lastest version of Mozilla/Firefox 5.0

Over a year, I have not had any issues with this program.  All of a sudden, I open Mozilla/Fiefox and a window opens saying, "We're Sorry!  irfox had a problem and crashed."  mI have tried to dwnload the latest version only to get the same message after I go through all the s=teps of setup and installation.

Reproducible: Always

Steps to Reproduce:
1.Each rime I Open the program
2.
3.
Actual Results:  
Just open the program from my desktop after I have turned the computer on.

Expected Results:  
Get the message tyhe program has crashed!

Open and perform as it has for over a year

Comment 1

[Tyler Downer [He/Him]]

I understand that you are experiencing a crash. Could you please follow the steps found at http://quality.mozilla.org/bug-writing-guidelines, which will help us pinpoint the cause and nature of the crash. I have marked this bug as a crash so hopefully you should see some activity on it soon. I assume you are using Firefox 3.0.5, since Firefox 5 is not even being developed yet.

Comment 2

[Al Rowlett]

I have search all of your suggested sites to no avail.  I am now using "Internet Explorer" as my default browser since yours doesn't work.  It would be nice if you can fix this thing immediately.  Al Rowlett

Comment 3

[timeless]

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 4

[Wayne Mery (:wsmwk)]

Reporter,

Please use the previous hints mentioned in the bug to provide additional information.  If you no longer see the problem, kindly close the bug by setting status to RESOLVED and change resolution to WORKSFORME.  Thanks.

Comment 5

[Tyler Downer [He/Him]]

@Reporter, we have not heard back from you in a while, so I am closing this bug as INCOMPLETE. You can reopen this bug if more information becomes available. Some helpful information you can provide us is found at http://quality.mozilla.org/bug-writing-guidelines. You should also use a recent version of Firefox, from http://www.getfirefox.com.