Closed Bug 472002 Opened 16 years ago Closed 8 years ago

AVG [@ 0x0 - vmAVGConnector.dll@0x108e]

Categories

(Plugins Graveyard :: AVG AV, defect)

Product:
Plugins Graveyard
Component:
AVG AV
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: timeless, Assigned: prazak)

Details

(Keywords: crash)

Crash Data

this is basically a top crash

bp-d76384f4-221c-4335-b0c1-3209f2090103
bp-273e5618-f9dd-4b74-8fc7-d232b2090103
bp-fdabc4bc-9d29-457f-a273-71e992090103
bp-a4527bac-5406-4547-99f5-78f2a2090103
bp-e44ceba4-7525-4c14-8381-588392090103
bp-2a2c0353-913e-49ee-a6f5-56a362090103
bp-5e2467c3-7345-42d2-8035-366412090103
bp-3aa23a55-1645-4ed4-b404-f61be2090103
bp-9634544c-84e9-447a-8af3-9e4b32090103
bp-320d9690-f0cf-4bff-9654-efe672090102
bp-3a635127-813d-4b16-a562-25fb22090103
bp-86302437-53fb-451e-8bd7-5faa12090103
bp-4fb546a5-75d4-4d6d-9264-7066e2090103

Signature	@0x0
UUID	d76384f4-221c-4335-b0c1-3209f2090103
Time	2009-01-03 12:01:51-08
Uptime	21
Last Crash	1533 seconds before submission
Product	Firefox
Version	3.1b2
Build ID	20081201080242
Branch	1.9.1
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	AuthenticAMD family 6 model 10 stepping 0
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x0
Frame	Module	Signature [Expand]	Source
0		@0x0	
1	vmAVGConnector.dll	vmAVGConnector.dll@0x108e	
2	vmAVGConnector.dll	vmAVGConnector.dll@0x9a8c	
3	xul.dll	XPCJSRuntime::GCCallback	 js/src/xpconnect/src/xpcjsruntime.cpp:808
4	xul.dll	XPCJSRuntime::RestoreContextGlobals	 js/src/xpconnect/src/xpcjsruntime.cpp:491

vmAVGConnector.dll	1.0.0.3	513664BAD3A84065AE8C9C71FB07A1352	vmAVGConnector.pdb

some crashes are from ff3.0.5 and some are from the ff3.1betas

most people are using xp sp2, there are 2 crashes from sp3, a dodatek sp2
(so at least 3 users)
Does this have anything to do with the updater, or did you want download.manager@toolkit.bugs for the QA Contact ?
QA Contact: application.update → download.manager
How can get more information about this bug, namely the minidumps ?
Status: NEW → ASSIGNED
So, all of these crashes happen during garbage collection.  Is there a way to see what add-ons are installed?  Maybe they have some avg add-on that is doing something bad in JS land?

I'm not seeing anything in the stacks that indicates that this is the download manager code, since it's native (not in JS).
we *generally* don't retain minidumps.

it may be possible to ask someone to arrange to save a couple.

could you possibly tell us something about how your code works? like do you have any xpcom components?

and would you be willing to share some level of symbols for this library?
We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.
Component: Download Manager → AVG AV
Product: Toolkit → Plugins
QA Contact: download.manager → avg-antivirus
Version: 1.9.1 Branch → unspecified
Crash Signature: [@ 0x0 - vmAVGConnector.dll@0x108e]
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: ASSIGNED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Product: Plugins → Plugins Graveyard
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