When i close firefox,windows tells me that firefox has crashed




10 years ago
9 years ago


(Reporter: doskugor, Unassigned)



3.0 Branch
Windows Vista

Firefox Tracking Flags

(Not tracked)


(Whiteboard: closeme 2009-04-25 [need stack])



10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/2008120122 Firefox/3.0.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/2008120122 Firefox/3.0.5

this problem happend to me when i install bitdefender total security 2009....when closing firefox told me that firefox.exe has been crashed,and chek online solution for problem.

Reproducible: Always

Steps to Reproduce:

Comment 1

10 years ago
I understand that you are experiencing a crash. Could you please follow the steps found at http://quality.mozilla.org/bug-writing-guidelines, which will help us pinpoint the cause and nature of the crash. I have marked this bug as a crash so hopefully you should see some activity on it soon.
Severity: normal → critical
Keywords: crash
Version: unspecified → 3.0 Branch

Comment 2

10 years ago
windows tells me this details:

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	firefox.exe
  Application Version:
  Application Timestamp:	4934ead8
  Fault Module Name:	npcomm.dll_unloaded
  Fault Module Version:
  Fault Module Timestamp:	49018c84
  Exception Code:	c0000005
  Exception Offset:	0417584f
  OS Version:	6.0.6001.
  Locale ID:	1050
  Additional Information 1:	2b5e
  Additional Information 2:	d41d8cd98f00b204e9800998ecf8427e
  Additional Information 3:	2bd5
  Additional Information 4:	9495ca04acc0a83c6578a0487adcce54
Can you follow the instructions here https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report . The windows crash information isn't really so useful.
If you have BitDefender installed then go to Tools->Add-ons->Extensions, disable BitDefender 2009 AntiPhishing Toolbar and restart Firefox. This will probably prevent Firefox from crashing on close (after the restart).

Comment 5

10 years ago

It's great that you reported the bug, but we need to move the bug toward some  resolution with your help.  Please provide additional information using the previous detailed hints mentioned in the bug.

If on the other hand you no longer see the problem, kindly close the bug by setting status to RESOLVED and change resolution to WORKSFORME.  Thanks.
Whiteboard: closeme 2009-04-25 [need stack]
@Reporter, we have not heard back from you in a while, so I am closing this bug as INCOMPLETE. You can reopen this bug if more information becomes available. Some helpful information you can provide us is found at http://quality.mozilla.org/bug-writing-guidelines. You should also use a recent version of Firefox, from http://www.getfirefox.com.
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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