472463 - No longer receiving my own emails to mailing lists

Status: RESOLVED FIXED

(mozilla.org Graveyard :: Server Operations, task)

Description

[Samuel Sidler (old account; do not CC)]

I sent an email to r-d and, while it was received by people on the mailing list (including people on qa@ and build@ which are mailing lists themselves that are subscribed to r-d), I never received my own email. I used to, however. This was confusing because I wasn't sure if my email had gone through.

Whimboo mentioned he had the same issue with one of the other qa mailing lists. Did a configuration change?

Comment 1

[Dave Miller [:justdave]]

There's a user setting in Mailman for this, did you check it?  Not aware of anything changing recently on the server end other than Zimbra being told to remove duplicate messages again a month or so ago.  But if that's what you hit, you probably still would have gotten it, it just might not have filtered to the right folder.

Comment 2

[Henrik Skupin [:whimboo][⌚️UTC+1]]

This setting is enabled for me for each of the subscribed mailing lists. I've already checked this yesterday. As I can remember it started on Monday (at least for me). No idea if that has been caused by the email address update.

Comment 3

[Samuel Sidler (old account; do not CC)]

The user setting has always been set for me. I've never changed it. Something else must have changed. I feel like we've had this problem before...

Comment 4

[Reed Loden [:reed]]

I'm not aware of any changes to mailman's configuration for the last several weeks.

(In reply to comment #2)
> No idea if that has been caused by the email address update.

The LDAP mailing lists are Zimbra-controlled and are completely separate from mailman, so that wouldn't be the case.

Comment 5

[Samuel Sidler (old account; do not CC)]

So, what would cause this? I definitely received my r-d email on December 31...

Comment 6

[Aravind Gottipati [:aravind]]

I suspect postini.

Comment 7

[matthew zeier [:mrz]]

I wouldn't suspect postini.  Mailman mozilla.org lists don't go through postini and either of the two mailman instances would deliver mozilla.com email locally, not back out through postini.

Comment 8

[Samuel Sidler (old account; do not CC)]

So, email to r-d, for me, would go through this path:
  from ss@m.c -> r-d@m.o -> qa@m.o -> ssidler@m.c

Postini doesn't check all email coming into my mozilla.com email address? We've added exceptions for mailing list mail?

(And, as of today, I've subscribed personally to r-d so I don't need to go through qa@ every time.)

Comment 9

[Dave Miller [:justdave]]

There is no exception for mailing list mail, it just doesn't go through postini to begin with, because it's already behind our firewall.  Only stuff coming in from outside goes through postini.

Comment 10

[Reed Loden [:reed]]

(In reply to comment #9)
> There is no exception for mailing list mail, it just doesn't go through postini
> to begin with, because it's already behind our firewall.  Only stuff coming in
> from outside goes through postini.

Yeah, we found that's not true. It seems somebody changed the internal MXs to point to postini, too. Should fix that...

Comment 11

[matthew zeier [:mrz]]

(In reply to comment #10)
> Yeah, we found that's not true. It seems somebody changed the internal MXs to
> point to postini, too. Should fix that...

Fix that because it's a problem?  Or because it's not ideal?  

Is that the reason for Sam's issue?

Comment 12

[Reed Loden [:reed]]

What happens when you turn off nodupes for yourself?

Comment 13

[Henrik Skupin [:whimboo][⌚️UTC+1]]

I works again. Some seconds I've sent a message to the qa mailing list and got my message too. Where there made any changes yet? Sam, can you verify?

Comment 14

[Samuel Sidler (old account; do not CC)]

Mine started working randomly again as well, but I also subscribed myself directly to r-d instead of going though the qa mailing list. I can close this bug (or you can!) but it appears to happen sporadically for no apparent reason, except that there must be a reason and it's almost certainly an IT issue.

Comment 15

[Henrik Skupin [:whimboo][⌚️UTC+1]]

I won't do that. Means there is still a remaining issue, which should be solved completely. Leaving open for now.

Comment 16

[Dave Miller [:justdave]]

(In reply to comment #10)
> (In reply to comment #9)
> > There is no exception for mailing list mail, it just doesn't go through
> > postini to begin with, because it's already behind our firewall.  Only stuff
> > coming in from outside goes through postini.
> 
> Yeah, we found that's not true. It seems somebody changed the internal MXs to
> point to postini, too. Should fix that...

Actually, it was true, because both mailman servers have mozilla.com hardcoded to go to the zimbra server, and ignore the MX records.

Comment 17

[Reed Loden [:reed]]

mconnor mentioned on IRC that he did something regarding the QA and release-drivers mailing lists... mconnor, care to explain what you did?

Comment 18

[Samuel Sidler (old account; do not CC)]

qa@ got unsubscribed somehow recently, but it was after this bug was filed because others received the email I sent to r-d (like Al) who weren't subscribed directly to that list (but were subscribed to qa@).

Comment 19

[Mike Connor [:mconnor]]

qa@ wasn't subscribed anymore.  I don't know why, but since the QA people weren't aware, I added it back for the time being.

Comment 20

[Dave Miller [:justdave]]

I this still happening at all?  The qa subscription thing sounds like the most logical explanation, and I can't find any other problems that might contribute to this (other than duplicate-removal happening on Zimbra if you're subscribed from an @mozilla.com address, and that's not going to go away for a while).

Comment 21

[Dave Miller [:justdave]]

OK, I'll assume the amount of quiet means adding the qa list back fixed the problem.