472728 - Several parts of the app stop working (likely due to bug 467747)

Status: NEW

(Firefox :: General, defect)

Description

[Marcia Knous [:marcia]]

Attachment: Screenshot of blank dialog I received on first pass

Seen while running Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2a1pre) Gecko/20090108 Minefield/3.2a1pre

STR:
1. Run the 20090107 nightly and perform an update manually

I received the attached screenshots along the way - one time it was a blank screen and the next time I got an area about a missing license file.

Comment 1

[Marcia Knous [:marcia]]

Attachment: Screenshot of dialog show missing license file

Comment 2

[Marcia Knous [:marcia]]

After dismissing the second dialog in the attachment list I was able to successfully perform the update.

Comment 3

[Robert Strong (they/them - no direct email)]

I also run trunk nightly builds and was not able to reproduce. :(

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2a1pre) Gecko/20090108 Minefield/3.2a1pre

Comment 4

[Robert Strong (they/them - no direct email)]

Perhaps the update xml had a licenseURL specified without an url or with an url that wasn't available.

Comment 5

[Nick Thomas [:nthomas] (UTC+12)]

Pretty sure the nightly update system has no idea how to put in a licenseURL but I'll look into it.

Comment 6

[Nick Thomas [:nthomas] (UTC+12)]

Can't find any use of licenseUrl in any update snippet currently available to AUS, for Fx mozilla-central, moz-1.9.1 and Fx3.0 nightlies. Or any reference to that in the code that generates partials.

AUS or app glitch ?

Comment 7

[Robert Strong (they/them - no direct email)]

Sounds like an app glitch but it is difficult to say what could have caused it... I have never seen this happen or heard of it happening before.

Comment 8

[Phil Ringnalda (:philor)]

I have, though davida put his bug 466187 in what I sort of suspect was the wrong component.

Comment 9

[Robert Strong (they/them - no direct email)]

Thanks Phil, I'll take a look sometime in the next few days to see if I can figure out what is going on here or at the very least beef this up.

Comment 10

[Marcia Knous [:marcia]]

I have never seen it as well. I will see if it happens again tommorow during my Vista update.

Comment 11

[Robert Strong (they/them - no direct email)]

This is likely not an app update bug.

I took a look at Marcia's system while it was in this state.

Notes:
Several parts of the Options UI were also unresponsive.
Lots of error messages in the Error Console - mainly regarding DownloadUtils.jsm.
The Add-ons manager was also in a borked state.
The broken UI was also present after restarting without performing an app update.
The system has the Yahoo toolbar add-on.
Uninstalled the Yahoo toolbar by removing its extension dir since the Add-ons manager was unusable.
Everything worked.

After re-installing the Yahoo Toolbar I was no longer able to reproduce.

Since this is not specific to App Update I am moving this to Firefox -> General for further investigation.

Also cc'ing mossop to give him a heads up

Comment 12

[Dave Townsend [:mossop]]

There are a couple of bugs that might be related to this depending on what the error messages were like: bug 467747 is the main one I'd suspect, but maybe bug 419929 is still around.

Comment 13

[Robert Strong (they/them - no direct email)]

From the errors I saw I would strongly lean toward bug 467747.

Comment 14

[Marcia Knous [:marcia]]

Here is are a few of the messages in the console:

Error: uncaught exception: [Exception... "Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIPrefBranch2.addObserver]"  nsresult: "0x80004003 (NS_ERROR_INVALID_POINTER)"  location: "JS frame :: chrome://mozapps/content/extensions/extensions.js :: Startup :: line 989"  data: no]

Error: missing ; before statement
Source File: file:///C:/Program%20Files/Shiretoko/modules/DownloadUtils.jsm
Line: 76
Source Code:
let kStrings = { 

Error: missing ; before statement
Source File: file:///C:/Program%20Files/Shiretoko/modules/PlacesDBUtils.jsm
Line: 47
Source Code:
let EXPORTED_SYMBOLS = [ "PlacesDBUtils" ];

Comment 15

[(no longer active)]

Yeah, it's got to be bug 467747.  Marcia: can you please confirm by opening the Add-ons manager and checking if you see something like attachment 351165 [details]?

Comment 16

[Marcia Knous [:marcia]]

Yes, the Add ons manager is blank in all the panes just like the screenshot mentioned in Comment 15.