472990 - Using PayPal inside eBay causes browser to timeout when submitting payment (last step).

Status: RESOLVED INCOMPLETE

(Core :: Networking, defect)

Description

[Michael K]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1b2) Gecko/20081201 Firefox/3.1b2
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1b2) Gecko/20081201 Firefox/3.1b2

Completing sale in Ebay, when using PayPal, sends you to the Pay Pal page, where you log in to PayPal. Verifying displayed data on a few pages gets you to teh last page, where you click to "Finish and send payment". The browser pauses with the "waiting" cursor, and eventually the generic FF page appears indicating that the site has timed out. This has, more than once, actually sent payment, but other times doesn't, and has happened in the past 4 transactions - I am not a heavy eBay user.<br>
I do not recall if it's is a FF 3.1B or FF 3.0 issue and is obviously not something I can test without being able to set up a remote auction with a PayPal payment.



Reproducible: Always

Steps to Reproduce:
See "Details" above.
Actual Results:  
Browser times out, payment may or may not be submitted.  Unable to determine payment status without manually logging into PayPal from additional Tab/Window.

Expected Results:  
Transaction completes as intended.

I have posted information on the Mozillazine forum also at the above URL.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Have you also tested this in safe-mode, to exclude extension problems?
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Michael K]

I will do that now - let me find something to buy... :) I should have thought of this first, thanks.

Comment 3

[Michael K]

Confirmed that this occurs in safe mode.  three are a number of errors and warnings in the "error console" about this.  how can I save that to a file and attach it here?

Procedure:
1. "Buy It Now" in eBay:  Buy item, confirm, press "Continue".
2. Next page on eBay gives PayPal login page.  Enter password. press "Continue".
3. Next page in eBay is "Confirm Payment".  press button and browser times out with:
"Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again." 
when attempting to go here:
"https://sgw.ngxo.trinity.ebay.com/?X-EBAY-SVC-SERVICE=paypalpay_paypal_ebay.com&cartid=......"

Comment 4

[Ria Klaassen (not reading all bugmail)]

There's a Copy possibility in the context-menu in the Error console.

Comment 5

[Michael K]

(In reply to comment #4)
> There's a Copy possibility in the context-menu in the Error console.

That only allows me to copy one entry at a time - not too handy if there are 50 lines! - am I missing something?

Comment 6

[Ria Klaassen (not reading all bugmail)]

(In reply to comment #5)
> (In reply to comment #4)
> > There's a Copy possibility in the context-menu in the Error console.
> 
> That only allows me to copy one entry at a time - not too handy if there are 50
> lines! - am I missing something?

Yeah, I guess this is an existing bug. 
Problem is that I can't test this bug for I have no Paypal account.

Comment 7

[Michael K]

Anyone? :(

Comment 8

[Ria Klaassen (not reading all bugmail)]

Maybe you can test it with the latest trunk build and with a new profile?
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-central/
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 9

[Michael K]

(In reply to comment #8)
> Maybe you can test it with the latest trunk build and with a new profile?
> http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla-central/
> http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

I have a Shireteko pre-Beta 3 from FF 3.1 available.  I will test this.  You are showing  FF 3.2 Alpha.  Isn't the beta more important?

Comment 10

[Honza Bambas (:mayhemer)]

Michael, don't you have http pipelining turned on? Please check about:config, filter for 'pipe' and check 'network.http.pipelining' is false... just for case...

Comment 11

[Michael K]

network.http.pipelining;false
network.http.pipelining.maxrequests;4
network.http.pipelining.ssl;false
Checks "OK" here.

(hmm that reminds me - I used to use "fasterfox" way back when...)

Comment 12

[Wayne Mery (:wsmwk)]

do you still see this problem when using latest v3.6?

Comment 13

[Michael K]

I have not used PP recently, but I did recall it again happening a month or so ago, so I am sure that would have been a 3.6 build - am using only the "official" Ubuntu variant from the repos now - at this time it's 3.6.6.

I was just surprised that it seemed  to be an isolated incident; I think only a few other's chimed in on the eBay forums then - I have just not been buying as much since then to have "remembered" this.  

Sorry.

Comment 14

[Ed Morley [:emorley]]

Closing since now after whiteboard closeme date and no definitive repro with a recent version of Firefox running a clean profile.

Please reopen/comment with further info, if you still see this issue with Firefox 3.6.13 or later with a clean profile:
http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_make-a-new-profile

If you wish, you can also try to reproduce in Firefox 4 Beta 8 or later:
http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 15

[Jim Brown]

I have been seeing this problem with paypal on Firefox for quite a while with many different Firefox recent versions including 82.0.
I initiate a Paypal payment transaction with the web site. Paypal creates a (smaller) popup window, I enter my Paypal login information, the window clears with a busy indication and fails to update with the payment information along with a confirmation button. The transaction eventually times out.
This happens on many different web sites but always with a smaller popup window to hold the Paypal transaction dialog.
I have not looked at logs in Firefox for messages. I will do that next time.