[Thunderbird][2.0.0.18 and 19][Automatic upgrades] After an upgrade can no more open the tool

RESOLVED INCOMPLETE

Status

()

Toolkit
Application Update
--
major
RESOLVED INCOMPLETE
10 years ago
8 years ago

People

(Reporter: ciceron31, Unassigned)

Tracking

1.8 Branch
x86
Windows XP
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [support])

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
Build Identifier: 2.0.0+18+

Hi,

This bug appears twice on my computer, a Windows XP SP2.
I use the automatic upgrade of Thunderbird and from the upgrade 17-->18, i have each upgrade a problem.
I am connected on my computer with a user that does not have the administrator rights. The thunderbird upgrade downloads and installs the upgrade and then i can no more access to the software - No error message appears, the thunderbird process is launched but closes itself immediately without any message - I tried to consult the Windows event logs without any success.
I tried also to connect as an administrator in order to install correctly thunderbird on my computer but it changes nothing.

Last time i change my user's role from Super user to Administrator to fix the issue...But i will no more perform that.

Either you correct your soft by forbid the upgrade for not administrator user, or your correct your soft by realise a package for all the computer's users or i will no more use thunderbird

Do not hesitate to contact me if you require further information
Ciceron


Reproducible: Always

Steps to Reproduce:
1.
2.
3.
Actual Results:  
Thunderbird is not more available
Component: Installer → Application Update
Product: Thunderbird → Toolkit
QA Contact: installer → application.update
Version: unspecified → 1.8 Branch

Updated

9 years ago
Summary: [Thunderbird][2.0.0.18 and 19][Automatic upgrades] After an upgrade can no more opent the tool → [Thunderbird][2.0.0.18 and 19][Automatic upgrades] After an upgrade can no more open the tool
Whiteboard: [support]

Comment 1

8 years ago
Please update if you are able to still reproduce. Please see http://kb.mozillazine.org/Software_Update.
No reply to comment #1. resolving -> incomplete
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.