Closed Bug 477246 Opened 16 years ago Closed 16 years ago

Gmail Labs "Multiple Inboxes" crashes Google Gears [@ gears.dll@0xcbb00 ] [@ ntdll.dll@0x100b ] [@ ntdll.dll@0x479e2 - gears.dll@0xb017 ]

Categories

(Firefox :: General, defect)

3.0 Branch
x86
Windows XP
defect
Not set
critical

Tracking

()

RESOLVED INVALID

People

(Reporter: mkreft, Unassigned)

References

()

Details

(Keywords: crash)

Crash Data

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6 When I activate the new Gmail Labs feature "Multiple Inboxes" FF crashes. This only happens when I do it for the first time. After FF crashed everything seems to be working fine Reproducible: Always Steps to Reproduce: 1. Open Gmail 2. Go to the labs features 3. Activate Multiple Inboxes feature 4. Hit Apply 5. Wait a few moments FF crashes Actual Results: FF crashed Expected Results: FF should not crash 83efdc7c-3b02-4830-b07c-3fbcc2090206
Version: unspecified → 3.0 Branch
Unfortunately the stack looks useless Signature ntdll.dll@0x100b UUID 83efdc7c-3b02-4830-b07c-3fbcc2090206 Time 2009-02-06 06:43:36-08 Uptime 2479 Last Crash 1623093 seconds before submission Product Firefox Version 3.0.6 Build ID 2009011913 OS Windows NT OS Version 5.1.2600 Service Pack 3 CPU x86 CPU Info GenuineIntel family 6 model 15 stepping 11 Crash Reason EXCEPTION_ACCESS_VIOLATION Crash Address 0x30 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x100b 1 @0xd3b16a7 Can you test the crash with a brand new firefox profile? - http://support.mozilla.com/en-US/kb/Managing+profiles Can you try crashing multiple times and submitting the crash data each time just to maximize the chance one of the stacks contains useful data?
For what it's worth, I tried to reproduce this in both WinXP and Linux and got no crashes. Looks like you have the Google Toolbar installed. Maybe try disabling that and seeing if it's causing things here.
Severity: normal → critical
It seems to me that Google Gears is involved. Here is a new crash, when disabling "Multiple Inboxes": 85fef798-d37f-4dd8-b234-de9c32090207 Furthermore I did some research on the Internet. There is at least another report of the symptom: http://groups.google.com/group/gmail-labs-help-multiple-inboxes/browse_thread/thread/914b73e3147de500# Which results in these crashes by another user: c584a2ea-fb66-40d6-889c-b5f372090207 and b1e5f8c6-990f-4ad9-bf68-28cfc2090207
Keywords: crash
Does it help if you run Firefox in the Firefox safemode or if you disable Gears ?
Yes, when I disable Gears FF does not crash.
Please report this to the gears developers. Gears is an addon with binary components and such an addon can always crash Firefox.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → INVALID
Could this still be a Firefox crash tho?
This could be a bug in Firefox but if it doesn't crash without the addon, the developers of that addon must point us to the function call (or whatever) that their addon is doing that is crashing Firefox. This would be our bug for XUL/JS only addons but Gears is a Addon with binary components. The crash report in comment #1 suggests that this is crashing in their external binary Code.
see http://code.google.com/p/gears/issues/detail?id=815 for the report at the Google Gears project site
Other crash reports feel like loading now. bp-c584a2ea-fb66-40d6-889c-b5f372090207 & bp-85fef798-d37f-4dd8-b234-de9c32090207 0 gears.dll gears.dll@0xcbb00 1 gears.dll gears.dll@0x1d7c3 bp-b1e5f8c6-990f-4ad9-bf68-28cfc2090207 0 ntdll.dll ntdll.dll@0x479e2 1 ntdll.dll ntdll.dll@0x478ee 2 nspr4.dll PR_Lock mozilla/nsprpub/pr/src/threads/combined/prulock.c:239 3 js3250.dll js_RemoveRoot mozilla/js/src/jsgc.c:1493 4 js3250.dll JS_RemoveRoot mozilla/js/src/jsapi.c:1882 5 gears.dll gears.dll@0xb017 6 @0x212c7347 Crash is definitely in external binary components. Based on the stacks, though, this may be 3 different crashes.
Summary: When I activate the new Gmail Labs feature "Multiple Inboxes" FF crashes → When I activate the new Gmail Labs feature "Multiple Inboxes" FF crashes [@ gears.dll@0xcbb00 ] [@ ntdll.dll@0x100b ] [@ ntdll.dll@0x479e2 - gears.dll@0xb017 ]
Summary: When I activate the new Gmail Labs feature "Multiple Inboxes" FF crashes [@ gears.dll@0xcbb00 ] [@ ntdll.dll@0x100b ] [@ ntdll.dll@0x479e2 - gears.dll@0xb017 ] → Gmail Labs "Multiple Inboxes" crashes Google Gears [@ gears.dll@0xcbb00 ] [@ ntdll.dll@0x100b ] [@ ntdll.dll@0x479e2 - gears.dll@0xb017 ]
Crash Signature: [@ gears.dll@0xcbb00 ] [@ ntdll.dll@0x100b ] [@ ntdll.dll@0x479e2 - gears.dll@0xb017 ]
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