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Downloads disappear upon completion




Downloads API
9 years ago
8 years ago


(Reporter: mike freeland, Unassigned)


(Blocks: 1 bug)

1.9.0 Branch
Windows Vista

Firefox Tracking Flags

(Not tracked)




9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/2009011913 Firefox/3.0.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv: Gecko/2009011913 Firefox/3.0.6 (.NET CLR 3.5.30729)

When downloading any file it appears on my desktop where its supposed to download, and upon completion of the download it disappears. Completely gone, can't find it in a full computer search. I've tried assigning different download locations with the same problem. Downloads worked normally until the prior version was installed.

Reproducible: Always

Steps to Reproduce:
1.Download anything.
Actual Results:  
Exact same problem

Expected Results:  
Left the downloaded  file on my desktop
Does it also happen in safe-mode: http://support.mozilla.com/en-US/kb/Safe+Mode
Version: unspecified → 3.0 Branch
and if the safemode doesn't help, open about:config (enter as URl in Firefox), confirm the warning, enter "scanwhendone" as filter and set it to false

Comment 3

9 years ago
entering scanwhendone as filter, setting it to false corrected the problem. Thanks.
Which Antivirus Software are you using ?
This setting disabled the automtaic Anti-virus scanning after the download completed.
Component: General → Download Manager
Product: Firefox → Toolkit
QA Contact: general → download.manager
Version: 3.0 Branch → 1.9.0 Branch

Comment 5

9 years ago
I'm using Norton Internet Security 2009

Comment 6

9 years ago
Hey all, just had my downloads start disappearing the same way. Would watch it complete and then vanish. Download window would have greyed out "open" and "open containing folder"

Cause- ESET Smart Security 4 license expiration. The moment my license expired, my Firefox downloads started getting sucked into oblivion. It appears they were being automatically deleted. ESET is to blame, but IE & Chrome & Safari downloads still work.

Resolution- the moment I put in a new license user/password for ESET I right clicked the Google logo image and downloaded it for testing. Normal functionality returned.


9 years ago
Blocks: 443215
Is browser.download.manager.scanWhenDone=false a workaround of your problem?
If yes, dup of bug 427258.
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