478331 - on my home computer, I cannot download a jpg from either dowload or view options

Status: RESOLVED INCOMPLETE

(Firefox :: File Handling, defect)

Description

[Sebastian Piquette]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/525.19 (KHTML, like Gecko) Chrome/1.0.154.48 Safari/525.19
Build Identifier: Firefox 3.0.6

If I choose 'view all' from within an Gmail email WITH MORE THAN ONE jpg attachment, I can right click to download individual jpgs. BUT if an email has ONLY ONE jpg, and I try to download from the 'download' option OR right-clicking the image that opens from the 'view' option, any jpg gets renamed as "mail.google" and is unopenable - even if I rename it and re=enter the extension.

Reproducible: Always

Steps to Reproduce:
1. In Gmail, choose an email with a SINGLE jpg attachment.
2. Either select a) the 'download' option or b) the 'view' option and right-click for a download
3.
Actual Results:  
Every downloaded jpg is renamed as "mail.google" and LOSES its extension so that it is unopenable EVEN IF the extension .jpg is re-added to the end of file name. (This glitch only happened after the most recent Firefox update during the past week.)

Expected Results:  
the jpg should have retained the name that it appears with as the attachment in the email and should be openable

The above downloading procedure works as expected in both Internet Explorer and Chrome browsers. It works in Firefox with an email that has more than one jpg atttachemnt AS LONG AS I use the 'view all' option first. It works on my Firefox browser at work, though at work I have not updated Firefox and I have fewer ADD-ONS installed. The ADD-ONS I have installed at home have been installed for the last 4 months and are highly recommended ADD-ONS.

Comment 1

[Matthias Versen [:Matti]]

Does it work in the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Sebastian Piquette]

I have spent the 2 days since receiving this question about Firefox safemode trying to figure out what Firefox safemode is. And I must admit I still have no idea, so I cannot answer your question.

Comment 3

[Matthias Versen [:Matti]]

Everything should be explained in the posted URL ?

Comment 4

[Tyler Downer [He/Him]]

This bug was reported using Firefox 3.0 or older, which is no longer supported. The bug has also not been changed in over 500 days and is still in UNCO.
Reporter, please retest this bug in Firefox 3.6.10 or later using a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles. If you still see this problem, please update the bug. If you no longer see the bug, please set the resolution to RESOLVED, WORKSFORME.

This is a mass search of unconfirmed bugs that have no activity on them, so if you feel a bug was marked in error, just remove the CLOSEME comment in the whiteboard within the next month.

Comment 5

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.