478556 - Inbox won't open

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Lisa]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6
Build Identifier: 

I get an alert that the inbox is full and can't hold anymore messages.  It says that I need to delete and/or compact the folder before new messages can be received.  Mind you, I only have about 8 messages in my inbox, zero in the sent box, and zero in trash.  Help!

Reproducible: Always

Steps to Reproduce:
1.Try to open inbox to read messages
2.Won't open - receive message alert
3.
Actual Results:  
See above

Expected Results:  
See above

Comment 1

[Matthias Versen [:Matti]]

Did you ever used the compact folders option ?
(file compact folder)

Comment 2

[Matthias Versen [:Matti]]

Please answer only in the bug report and not via email, thanks

>Yes, but it still won't allow new emails.

When did this started, suddenly or after you installed new anti virus software or after a crash ?

Can you move your 8 mails from your inbox to a another folder ?
If that works you can try to delete your inbox file manually and it's easy !

For doing that be sure that Thunderbird is closed, press the WindowsKEY+R (the windowsKey is on the lkeft side of the Space key) .
After you pressed the 2 keys together you should get a windows dialog, enter "%APPDATA%\Thunderbird\Profiles" there without the "". Now navigate through the folders random.slt -> Mail -> Account Name .
You should see several files and possible folders.
Now Drag&drop the files "inbox." and inbox.msf" to your desktop. That should move this files to your desktop.Now start Thunderbird again.
If everything works you can remove the 2 files from your desktop.

Comment 3

[[:Aureliano Buendía]]

Reporter what you think about comment #2?

Comment 4

[Joshua Cranmer [:jcranmer]]

RESO INCO due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.