Closed Bug 479010 Opened 16 years ago Closed 16 years ago

Unable to start up the browser

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: at.manuel, Unassigned)

Details

User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) Build Identifier: Since I installed(I do not know why), in a winXp box, a toolbar from the ask.com site, the system is unable to run the firefox browser(one proccess appears idle in background). After that I deinstalled it and reinstall firefox but the app. behaves the same. Sorry for the poor explanation, but I do not remember more details, the only thing is that I'm frustrated using ie... Ask me for any question related and suggestions on how to debug this issue... I was running firefox 3.0.6 on winXp... Reproducible: Always Steps to Reproduce: 1.Install ask.com search plugging. 2.Die into ask.com bar threads... 3.Firefox won`t show the user interface... 4.You can see as ie deinstalled the search bar correctly and executes as usually.
Please try running Firefox in its safe-mode: http://support.mozilla.com/en-US/kb/Safe+Mode
Related to bug and safe mode: How to start Firefox in Safe Mode Close down Firefox completely: At the top of the Firefox window, click the File menu, and select the Exit menu item.Close down Firefox completely: On the menu bar, click the Firefox menu, and select the Quit Firefox menu item.Close down Firefox completely: At the top of the Firefox window, click the File menu, and select the Quit menu item. GUI doesn't start, there's only a firefox process on background...
So you closed Firefox, killed the process firefox.exe, and still you are not able to start firefox in its safe-mode?
Exactly.
I will try when I have a bit time...supose this afternoon
You can first try it with a new profile : http://support.mozilla.com/en-US/kb/Managing+profiles
Creating a new profile avoids the circumstance that keeps me using ie(thank you!!). Should I mark as resolved below? Best Regards, Manuel.
It's difficult to find the reason because you have to do try&error with your old profile. marking wfm
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
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