479714 - In Linux submit button for sharpusa.com product support does nothing

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[gene smith]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.19) Gecko/20081216 Fedora/2.0.0.19-1.fc8 Firefox/2.0.0.19
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.1.19) Gecko/20081216 Fedora/2.0.0.19-1.fc8 Firefox/2.0.0.19

When page is fully filled out or if "required" items are omitted and "submit" button is pressed, nothing happens except "Done" displays in the status bar at the bottom. This seems to occur on on Linux (Kubuntu jaunty with FF3.? and fedora 8 FF 2.0.0.19). When submitted with vista and FF3.? it works fine (a response page appears, not just "Done" status). 

Tried enabling pop-ups this site and did not help. 

P/S: The same result occurs in Konqueror in f8 except that response message in status bar says "page loaded"




Reproducible: Always

Steps to Reproduce:
1.In linux, go to http://www.sharpusa.com/global/ContactUsProdSupp/1,1878,,00.html
2.Fill out form, hit submit
3.Essentially no response
Actual Results:  
Just "done" appears in status bar

Expected Results:  
A feedback page should appear saying "form submitted successfully" or "you forgot to fill in a required field."

Again, works ok in vista with ff3. Fails only on linux (two version tried, fedora 8 with ff 2.0.0.19 and kubuntu jaunty with ff 3.x)

Comment 1

[Hardeep]

Attachment: test html file

Comment 2

[Hardeep]

Attachment: required css file

Comment 3

[Hardeep]

it seems to have to do with the following line

<a href="javascript: checkreqs();" onClick="checkreqs(); exit=false;"><img src="/images/but_submit.gif" align=right border=0></a>

when changed to 

<a href="" onClick="checkreqs(); exit=false;"><img src="/images/but_submit.gif" align=right border=0></a>

although I am not 100% sure it seems more like the web designers fault then firefox's

Comment 4

[gene smith]

I don't know much about javascript but why would this work in vista but not linux? Also, just tried it in XP with FF 2.0.0.20 and it also responds to the Submit button. 

Seems like if this fails in linux it should also fail in windows?

Comment 5

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 6

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.