479814 - won't let me email any clients at all, I can receive mail but not send it

Status: RESOLVED INCOMPLETE

(MailNews Core :: Networking: SMTP, defect)

Description

[zwirner]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; InfoPath.2; .NET CLR 3.0.04506.648)
Build Identifier: 

Error message:
An error occurred while sending mail. The mail server responded: 5.7.0 No AUTH command has been given. Please verify that your email address is correct in your Mail preferences and try again.

Reproducible: Always

Steps to Reproduce:
1.try and send mail
2.
3.
Actual Results:  
Error message:
An error occurred while sending mail. The mail server responded: 5.7.0 No AUTH command has been given. Please verify that your email address is correct in your Mail preferences and try again.


sent email

Comment 1

[Ludovic Hirlimann [:Usul]]

What version of thunderbird are you using ? Can you follow the instructions on https://wiki.mozilla.org/MailNews:Logging and create the smtp log file for us and attach it to the bug. And if his does not make any sense tell us will explain more.

Comment 2

[Charles Havener]

This also happens to me with a new account. I can receive but sending always gets Mail Server Error 5.1.1 Auth required to send as [e-mail]. The account is [e-mail].  I tied latest Mozilla 3.x nightly build and it did the same thing. Outlook express works ok. The Mozilla bug happens on three different PC's!  Somehow Thunderbird is using garbage ( always the same based on the real account email )  to send the email address to the SMTP server. My work around is to send as an old account [e-mail] but set the reply to: [e-mail].

Comment 3

[Magnus Melin [:mkmelin]]

Have you checked the SMTP (which is the outgoing server) settings for the account/identity in question?

Comment 4

[Charles Havener]

Yes of course I checked and re-checked the SMTP settings. This is a real bug.

Comment 5

[Mark Banner (:standard8)]

(In reply to comment #4)
> Yes of course I checked and re-checked the SMTP settings. This is a real bug.

Please therefore can you get an SMTP log as per comment 1:

(In reply to comment #1)
> What version of thunderbird are you using ? Can you follow the instructions on
> https://wiki.mozilla.org/MailNews:Logging and create the smtp log file for us
> and attach it to the bug. And if his does not make any sense tell us will
> explain more.

Comment 6

[Charles Havener]

here is smtp.log file.
-----------------
0[2848d0]: SMTP Connecting to: outgoing.verizon.net
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 220 vms173007pub.verizon.net -- Server ESMTP (Sun Java(tm) System Messaging Server 6.3-7.04 (built Sep 26 2008; 32bit))
0[2848d0]: SMTP entering state: 15
0[2848d0]: SMTP Send: EHLO [127.0.0.1]

0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-vms173007pub.verizon.net
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-8BITMIME
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-PIPELINING
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-CHUNKING
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-DSN
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-ENHANCEDSTATUSCODES
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-HELP
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-XLOOP 375344F33E7BF2B5A9846ABCAB6ED4CE
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-AUTH PLAIN LOGIN
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-AUTH=LOGIN
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-ETRN
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250-NO-SOLICITING
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 250 SIZE 20971520
0[2848d0]: SMTP entering state: 4
0[2848d0]: SMTP entering state: 22
0[2848d0]: SMTP entering state: 17
0[2848d0]: Logging suppressed for this command (it probably contained authentication information)
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 235 2.7.0 PLAIN authentication successful.
0[2848d0]: SMTP entering state: 19
0[2848d0]: SMTP entering state: 3
0[2848d0]: SMTP Send: MAIL FROM:<[e-mail]> SIZE=389

0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 550 5.7.1 Authentication is required to send mail as <[e-mail]>
0[2848d0]: SMTP entering state: 6
0[2848d0]: SMTP Send: QUIT

0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP entering state: 0
0[2848d0]: SMTP Response: 221 Closing connection. Good bye.
0[2848d0]: SMTP entering state: 12
0[2848d0]: SMTP entering state: 13

Comment 7

[Ludovic Hirlimann [:Usul]]

>0[2848d0]: SMTP Response: 550 5.7.1 Authentication is required to send mail as
<[e-mail]>

You need to configure your smtp server to use a user/password - the same ones that you use to read emails. Did you setup a user password for your smtp server ?

Comment 8

[Charles Havener]

Yes of course I set up the SMTP server to use a password. I have been doing IT for 30 years. Make a new user account yourself. It uses the same SMTP out bound server as any old accounts you have. But you won't be able to send mail with the new  account. The server is set up inbound to use nickimom and has a password for nickimom. I can read mail sent to nickimom. But I can't send mailfrom Thunderbird as nickimom because Thunderbird says it is not nickimom doing the sending but resx9lqe.  So it is  a Thunderbird bug!

Comment 9

[Magnus Melin [:mkmelin]]

Which username (email) is used for authenticating the sending is defined in the smtp server settings, please check those again. And if you have several smtp servers set up, make sure it's using the one you want.

Comment 10

[WADA:World Anti-bad-Duping Agency]

> SMTP Response: 235 2.7.0 PLAIN authentication successful.
> SMTP Send:     MAIL FROM:<[e-mail]> SIZE=389
> SMTP Response: 550 5.7.1 Authentication is required to send mail as <[e-mail]>

"550 5.7.1" is frequently followed by "Relaying denied" or "Relaying prohibited", and is rejection by SMTP server based on spam policy. See Bug 228198 and next document.
> http://kb.mozillazine.org/5.7.1_Unable_to_relay

It looks that login is done with username for [e-mail]. Does verizon permit mail send with "From: <[e-mail]>" using username for [e-mail]?
(Gmail's SMTP silently replaces From: header by mail address assigned to username used in login in this case, unless user registers it at Gmail Web...)

Comment 11

[WADA:World Anti-bad-Duping Agency]

> Thunderbird says it is not nickimom doing the sending but resx9lqe.

Who said so is SMTP server of Verizon. Never Thunderbird.
Read following documents before shouting "Thunderbird bug!", please.
> http://kb.mozillazine.org/Mail_concepts
> http://kb.mozillazine.org/Multiple_SMTP_servers_-_Thunderbird
> http://kb.mozillazine.org/Multiple_identities_per_e-mail_account

Comment 12

[Ludovic Hirlimann [:Usul]]

Charles ? Zwiner are you guys still having an issue ? did you double check the settings ?

Comment 13

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to a lack of response to previous question. If you feel this change is in error, please respond to this bug with your reasons why.