479841 - Firefox can't establish a connection to the server at facebook.com.

Status: RESOLVED INCOMPLETE

(Core :: Networking, defect)

Description

[lisa]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.6) Gecko/2009011913 Firefox/3.0.6

I get this error every time i try to access facebook.com.  I can get to other sites but not facebook.

Reproducible: Always

Steps to Reproduce:
1. Launch Firefox
2. Type www.facebook.com
3.  Firefox can't establish a connection to the server at facebook.com.
Actual Results:  
Firefox can't establish a connection to the server at facebook.com.

Expected Results:  
Taken me to facebook.

Comment 1

[Jo Hermans]

Works for me. It was probably a temporary error condition.

Comment 2

[Matthias Versen [:Matti]]

wfm with SM 1.9.1 and FF3.0.6

marking wfm, i expect a temporary server/routing issue

Comment 3

[lisa]

I am still having the same error.  Other people in the office can also reach facebook but I can not.  This has been happening for 24 hours now?  It appears to be more than a temporary condition.

Comment 4

[Matthias Versen [:Matti]]

Note: Bugzilla is not for support questions, please use http://support.mozilla.com in the future.

Can you access facebook with another browser ?

Comment 5

[lisa]

i dont have another browser to choose from.  i can access every other site i try just not facebook.

Comment 6

[Matthias Versen [:Matti]]

Do you use a firewall on your system ?
Please Firefox in the Firefox safemode to be sure that this isn't caused by extensions.
http://support.mozilla.com/en-US/kb/Safe+Mode

and delete the Firefox cache under Tools/clear private data.

Comment 7

[lisa]

I have deleted the cache and started in safe mode and still can not access facebook.  its is the same error.

Comment 8

[Matthias Versen [:Matti]]

Is there a firewall installed ?

Can you please use the windows startmenu, select "run", enter "cmd" , enter "ping www.facebook.com" in the dos window.
right click in the Dos window and select "select", select the whole output of the command with the mouse and the text should turn white, press enter (text is copied into clipboard) and paste it here as comment.

Comment 9

[WADA:World Anti-bad-Duping Agency]

To [e-mail](bug opener):

Get NSPR log, and check protocol level flow first.
> http://www.mozilla.org/projects/netlib/http/http-debugging.html
> For HTTP headers : See http://www.faqs.org/rfcs/rfc2616.html
If timer related issue such as timeout is involved, get NSPR log with timestamp using DebugView(you are using MS Win). See Bug 402793 Comment #6.

If Fx's fault is suspected, get log with;
  - Fx 3, -safe-mode (add-ons are disbed)
  - Fx 3, with new profile (add-on is not installed)
  - Nightly latest-trunk build of Fx, with new profile
Does you problem still occur? Fx's fault is still suspected?

If and only if evidence of Firefox's fault is seen in log, and if log analysis by developers is required, attach log file to this bug(never paste, please).

Comment 10

[Wayne Mery (:wsmwk)]

lisa hasn't replied to comment 8
=> incomplete