hangs trying to update to 3.0.7 (beta channel)

RESOLVED INCOMPLETE

Status

()

RESOLVED INCOMPLETE
10 years ago
9 years ago

People

(Reporter: amurtiger, Unassigned)

Tracking

1.9.0 Branch
x86
Mac OS X
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

10 years ago
User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.7) Gecko/2009021906 Firefox/3.0.7
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.7) Gecko/2009021906 Firefox/3.0.7

Just got new beta version, had to try the install 4 times to get it to work right. hangs at "firefox is installing your updates...."
waited 5 min per time it showed up. successful showed for about 30sec.

Reproducible: Couldn't Reproduce



Expected Results:  
Should have installed smoothly.

OS X 10.5.6, MacBook Pro.


Build platform
target
powerpc-apple-darwin8.8.4

Build tools
Compiler 	Version 	Compiler flags
gcc-4.0 -arch ppc 	gcc version 4.0.1 (Apple Computer, Inc. build 5250) 	-Wall -W -Wno-unused -Wpointer-arith -Wcast-align -W -Wno-long-long -g -gfull -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon
g++-4.0 -arch ppc 	gcc version 4.0.1 (Apple Computer, Inc. build 5250) 	-fno-rtti -fno-exceptions -Wall -Wconversion -Wpointer-arith -Woverloaded-virtual -Wsynth -Wno-ctor-dtor-privacy -Wno-non-virtual-dtor -Wcast-align -Wno-long-long -g -gfull -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -fshort-wchar -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon

Configure arguments
--target=powerpc-apple-darwin8.8.4 --with-macos-sdk=/Developer/SDKs/MacOSX10.4u.sdk --enable-application=browser --enable-update-channel=release --enable-optimize --disable-debug --disable-tests --enable-update-packaging --enable-official-branding --enable-prebinding
Build platform
target
i386-apple-darwin8.8.4

Build tools
Compiler 	Version 	Compiler flags
gcc-4.0 -arch i386 	gcc version 4.0.1 (Apple Computer, Inc. build 5250) 	-Wall -W -Wno-unused -Wpointer-arith -Wcast-align -W -Wno-long-long -g -gfull -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon
g++-4.0 -arch i386 	gcc version 4.0.1 (Apple Computer, Inc. build 5250) 	-fno-rtti -fno-exceptions -Wall -Wconversion -Wpointer-arith -Woverloaded-virtual -Wsynth -Wno-ctor-dtor-privacy -Wno-non-virtual-dtor -Wcast-align -Wno-long-long -g -gfull -isysroot /Developer/SDKs/MacOSX10.4u.sdk -fno-strict-aliasing -fpascal-strings -fno-common -fshort-wchar -I/Developer/SDKs/MacOSX10.4u.sdk/Developer/Headers/FlatCarbon

Configure arguments
--target=i386-apple-darwin8.8.4 --with-macos-sdk=/Developer/SDKs/MacOSX10.4u.sdk --enable-application=browser --enable-update-channel=release --enable-optimize --disable-debug --disable-tests --enable-update-packaging --enable-official-branding
(Reporter)

Updated

10 years ago
Component: General → Installer
Version: unspecified → 3.0 Branch
Component: Installer → Application Update
Product: Firefox → Toolkit
QA Contact: general → application.update
Version: 3.0 Branch → 1.9.0 Branch
Summary: new beta hangs on install → hangs trying to update to 3.0.7 (beta channel)
To troubleshoot this we'll need the last-update.log from when it failed which is located in the Firefox package in the updates folder. The one after a successful update won't provide any info to help figure this out regretfully. Could you try to reproduce and if it hangs again attach the last-update.log to this bug?

Marcia / Sam... can either of you reproduce?

Comment 2

10 years ago
Robert, with that comment I can make a point of saving the last-update.log file (and anything else?) when this happens. I have seen this problem before, but it's not easy to reproduce.
(In reply to comment #2)
> Robert, with that comment I can make a point of saving the last-update.log file
> (and anything else?) when this happens. I have seen this problem before, but
> it's not easy to reproduce.
Please save the entire updates directory after downloading the update and prior to applying the update as well.

Do you know how long has this been going on?
No other reports, this is wfm, and no reply to comment #3... resolving -> incomplete.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE
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