No deleted messages in trash folder



9 years ago
9 years ago


(Reporter: Jim Ronback, Unassigned)


Windows XP

Firefox Tracking Flags

(Not tracked)




9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/2009021910 Firefox/3.0.7 (.NET CLR 3.5.30729)
Build Identifier: Thunderbird (20081209)

I have two accounts, a POP3 account and an IMAP account. The setting for the IMAP is to place deleted messages in the Trash folder for the IMAP account. There is no equivalent option for the POP3 account under server settings. In the earlier versions for many years the deleted messages always showed up in the trash folder for the POP3 account.  After this recent Thunderbird update, my POP3 trash folder is always empty, whenever I delete messages from my POP3 inbox or junk mail folders. The deleted messages from the IMAP account show up in the the trash folder for the IMAP account. 

Reproducible: Always

Steps to Reproduce:
1.Delete a message in the inbox or junk folder in the POP3 account
2.Open the POP# account trash folder 
3.There is nothing shown in the trash folder
Actual Results:  
The POP3 account trash folder is always empty after any message deletions

Expected Results:  
The POP3 account trash folder should always contain the deleted messages.

It may be that adding an IMAP account recently is causing the POP3 trash folder to misbehave and not contain deleted messages. The bug is most annoying if you were relying on deleted messages to remain in the trash folder until you manually deleted them by "emptying Trash". The behaviour of saving deleted messages must be the same for both IMAP and POP3 accounts.

I do not delete trash upon exit

Comment 1

9 years ago
Step 2 should read:
Open the POP3 account trash folder
Preference seems better than help. Thanks for the bug repport.
Component: Help Documentation → Preferences
QA Contact: help-documentation → preferences
Version: unspecified → 2.0

Comment 3

9 years ago
Tried "Rebuild index" in the Trash folder properties? Without extensions?

Messages certainly end up in the Trash folder for most people (my pop account included). 

If noting else helps, delete the Trash (in your profile folder) from the file system. It will get recreated as needed.

Comment 4

9 years ago
I did not understand what you meant by "rebuild index" "without extensions" so I followed your second suggestion. Deleting the trash.msf and the related trash file worked. The trash folder was recreated when I reopened Thunderbird after I closed it. Deleted items in my POP3 account now appear in the trash folder. Note: I also deleted remnants of other spurious trash folders when were left over from previous versions of Thunderbird and Netscape mail. Maybe those old folders caused the problem with the recent update. 

The bug can now be closed. Kiitos Magnus

Comment 5

9 years ago
->WFM then, thx for checking back!
Last Resolved: 9 years ago
Resolution: --- → WORKSFORME
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