Firefox white-screens with little provocation




9 years ago
9 years ago


(Reporter: Chuck, Unassigned)


3.0 Branch
Windows XP

Firefox Tracking Flags

(Not tracked)




9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv: Gecko/2009021910 Firefox/3.0.7 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv: Gecko/2009021910 Firefox/3.0.7 (.NET CLR 3.5.30729)

(OS is actually Windows XP x64 SP2.)

Periodically — say, three or four times a month . . . though it's been happening more frequently lately — my XP x64 computer abruptly goes to a white screen and locks up. The only recovery is power cycling the box. In all of the many instances, save one, I was doing something innocuous in Firefox. Might have been clicking a button on a page or maybe a combo box. Sometimes I think I have actually been typing into a text box. No pattern to the site on which it occurs; I would venture to say that I have never seen it happen on the same site twice, but wouldn't swear by it. I usually have about five apps open with a gig of memory in the box.

The white screen appearance is just that. Not a BSOD, not a fatal-error dialog box. A few times it has been a white screen with one-pixel-wide vertical blue lines in it. No response to screen or keyboard. After power cycling, all programs start normally. Most of the time Firefox brings back the tabs I had open. Other times it forgets those tabs (which really irritates me).

Problem has occurred over the several releases of Firefox 3.0. I can't recall whether it happened in 2.0 or not.

Glad to provide any other info that will be of help. I've finally grown tired of putting up with this behavior. 

Reproducible: Sometimes

Steps to Reproduce:
Hard to tell.  Screen just turns white when I "do something" (click or type) in Firefox.
Actual Results:  
White screen and no recovery short of power cycling.  Needless to say, any unsaved work in other apps is lost.

Expected Results:  
Well . . . it shouldn't white screen.

Add-ons installed:

CS Lite 1.4, external IP, Flashblock 1.5.8, Java Quick Starter 1.0, Microsoft .NET Framework Assistant 1.0, Move Media Player, Remember Mismatched Domains 1.4.3 (yes, it's obsolete), RSS Ticker 2.0.3.

Comment 1

9 years ago
I should have mentioned that I read through the summaries for the bugs returned by a search on "white screen" and none of them appear to match the circumstances I've reported.  Thanks.

Comment 2

9 years ago
Does Firefox's safe mode or a new profile change the issue?
Firefox as userspace application could make the screen white but you can always open the taskmanager with ctrl+alt+del .

If this isn't possible it can't be Firefox fault and it must be either the system itself, a hardware error or a graphic card driver (and this bug would be invalid).

Is your keyboard really dead and opening the taskmanager doesn't work ?


9 years ago
OS: Windows Server 2003 → Windows XP
Version: unspecified → 3.0 Branch

Comment 4

9 years ago
Shortly after reporting this behavior, I removed Windows Administrator privileges from my regular user account for general security reasons and have not had a "white screen" occurrence (caused by Firefox or otherwise) since.  I have also upgraded in steps to Firefox v.3.0.11 which may or may not be related.

Without its reproducibility -- I'm very glad to say -- I think Bugzilla administration can retire this report with my thanks for looking it over.


9 years ago
Last Resolved: 9 years ago
Resolution: --- → WORKSFORME
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