483688 - Modify Firefox Installer to Incorporate Feedback Form

Status: RESOLVED FIXED

(Firefox :: Installer, defect)

Description

[ken kovash]

We want to ship the following installer change (Windows only) as part of March's Funnelcake edition, tentatively scheduled to ship on Tuesday, 3/24.

The project wiki page is at https://wiki.mozilla.org/InstallFeedback.  And the embed URL for the Kampyle feedback form is:
http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=&form_id=12116

Once this bug is resolved, we'll be able to test the installer and feedback form before shipping Funnelcake07.

Comment 1

[ken kovash]

Attachment: Kampyle Instructions

Here are the instructions from their site.

Comment 2

[:Gavin Sharp [email: [e-mail]]]

Are we going to host that page on mozilla.com in an iframe? Users might react negatively to us loading web pages from a non-Mozilla.com host.

Comment 3

[ken kovash]

The code for the installer should be:
http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=8166124&form_id=12116

Please note the change from what I wrote in comment #0.

Comment 4

[ken kovash]

Gavin -- that's a really good suggestion.  We're planning to launch this for a
single day sometime in the next couple weeks.  If we do consider implementing
this beyond our one-day test (e.g., something longer-term or permanent), a
mozilla.com hosted page will definitely be among our top requirements.

Comment 5

[ken kovash]

some additional instructions...

Kampyle allows the feedback/reporting to be broken down by the installation "step" that the user cancels from within the installer.  In our implementation, we can label each step (I'm defining "step" as each chance that the user has to hit "cancel").  Here's how it works:

Instead of simply implementing http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=8166124&form_id=12116, we implement:

http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=8166124&form_id=12116&url=step1
http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=8166124&form_id=12116&url=step2
http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=8166124&form_id=12116&url=step3
etc.

step1, step2, step3, etc. can be whatever we want to name them (e.g., we can use more intuitive names).

Comment 6

[Robert Strong (they/them - no direct email)]

Ken, can you or anyone else provide me with a link to a funnelcake build so I can look at the file structure? Thanks

Comment 7

[ken kovash]

Kev or Jeremy -- can you provide Rob with a link to a funnelcake build?

Comment 8

[Robert Strong (they/them - no direct email)]

fyi: I should be able to have the patch finished by tomorrow. From there it will need to be reviewed and landed which shouldn't take more than a day to two days

Comment 9

[Kev Needham [:kev]]

rstrong: on people in /var/www/html/files/partners/mozilla07/3.0.7/win32/en-US

let me know if you need access via http.

Comment 10

[Robert Strong (they/them - no direct email)]

I tried accessing that earlier via http with my ldap password without success so can you grant me access?

Comment 11

[Robert Strong (they/them - no direct email)]

There are a total of 6 pages the user can cancel the installation from... these pages are: Welcome, Options, Directory, Shortcuts, StartMenu, and Summary

Comment 12

[Robert Strong (they/them - no direct email)]

Attachment: Patch in progress

Still need the directory structure for an installer with funnelcake before I can finish this up.

I used comment #5 for url construction with the url
http://www.kampyle.com/feedback_form/ff-feedback-form.php?site_code=8166124&form_id=12116&url=stepn
where n is the numeric step the user aborted on

The pages relate to the steps as follows
1 = Welcome
2 = Options
3 = Directory
4 = Shortcuts
5 = StartMenu
6 = Summary

The text and buttons still need to be worked out with beltzner

Comment 13

[Robert Strong (they/them - no direct email)]

Attachment: screenshot

I wasn't able to come up with decent text for a Yes / No / Cancel messagebox and instead went with a Yes / No messagebox with the text "Would you like to tell us why you are canceling this installation?"

This doesn't give the user the option of canceling the cancel like they normally can which I think is acceptable since the instruction to the user is more clear and concise this way.

Comment 14

[Robert Strong (they/them - no direct email)]

Comment on attachment 367966 [details]
screenshot

Also, which button should be default?

Comment 15

[Mike Beltzner [:beltzner, not reading bugmail]]

Comment on attachment 367966 [details]
screenshot

uir=beltzner, "yes" should be default

Comment 16

[Robert Strong (they/them - no direct email)]

Attachment: patch rev1

Comment 17

[ken kovash]

The urls outlined in comment #12 look good.

Comment 18

[Robert Strong (they/them - no direct email)]

Note: this will enable the survey when aborting the installer whenever the installer locale is en-US and there is a distribution.ini with a '[Global]' section with an 'about' section entry that has the string Funnelcake (case insensitive) within the full string.

Comment 19

[Jim Mathies [:jimm]]

Comment on attachment 368103 [details] [diff] [review]
patch rev1

Noticed one little comment typeo - "; Cacnel = don't exit."

I was also going to suggest using icon question rather than icon exclamation for the question dialog, but I guess ms depreciated that, so I guess exclamation is the right thing to do.

Comment 20

[Robert Strong (they/them - no direct email)]

(In reply to comment #19)
> (From update of attachment 368103 [details] [diff] [review])
> Noticed one little comment typeo - "; Cacnel = don't exit."
Fixed

> I was also going to suggest using icon question rather than icon exclamation
> for the question dialog, but I guess ms depreciated that, so I guess
> exclamation is the right thing to do.
It is also the default for these messageboxes in nsis

Comment 21

[Robert Strong (they/them - no direct email)]

Attachment: patch for CVS 1.9.0.x

Comment 22

[Robert Strong (they/them - no direct email)]

Attachment: mozilla-central patch - (checked in)

updated to comments and carrying forward r+

Comment 23

[Robert Strong (they/them - no direct email)]

Attachment: mozilla-1.9.1 patch - (checked in)

There was a little bit of fuzz on mozilla-1.9.1 so I am attaching a separate patch for it

Comment 24

[Robert Strong (they/them - no direct email)]

Attachment: 3.0.7 setup.exe for reference

Comment 25

[Robert Strong (they/them - no direct email)]

Pushed to mozilla-central
http://hg.mozilla.org/mozilla-central/rev/41074d6c1919

Comment 26

[Robert Strong (they/them - no direct email)]

Comment on attachment 368181 [details] [diff] [review]
mozilla-1.9.1 patch - (checked in)

Requesting approval for 1.9.1 and 1.9.0.8

Comment 27

[Daniel Veditz [:dveditz]]

Comment on attachment 368181 [details] [diff] [review]
mozilla-1.9.1 patch - (checked in)

1.9.0.8 is done. Definitely wouldn't take a fix like this until after it's in 1.9.1, but even then it's hard to argue this is in scope with our branch security updates. Have the localization issues been cleared w/Axel or SethB?

Comment 28

[Robert Strong (they/them - no direct email)]

(In reply to comment #27)
> (From update of attachment 368181 [details] [diff] [review])
> 1.9.0.8 is done. Definitely wouldn't take a fix like this until after it's in
> 1.9.1, but even then it's hard to argue this is in scope with our branch
> security updates. Have the localization issues been cleared w/Axel or SethB?
The string is hardcoded and only used with en-US (comment #18 has the conditions) and Funnelcake is en-US only as well.

Comment 29

[Mike Beltzner [:beltzner, not reading bugmail]]

Comment on attachment 368181 [details] [diff] [review]
mozilla-1.9.1 patch - (checked in)

I didn't think we wanted to do this permanently without a slightly better UI? Am I missing some context, here? Is Kampyle always going to be running?

Comment 30

[Justin Fitzhugh]

Think the idea was to have the infrastructure in the installer to run more of these anytime with a low touch from dev, but not run it all the time.  Correction anyone?

Comment 31

[Robert Strong (they/them - no direct email)]

(In reply to comment #29)
> (From update of attachment 368181 [details] [diff] [review])
> I didn't think we wanted to do this permanently without a slightly better UI?
> Am I missing some context, here?
I personally don't think having three choices as follows is better for the funnelcake builds
a) fill out survey and exit
b) don't fill out survey and exit
c) don't exit

As it stands it is
a) fill out survey and exit
b) don't fill out survey and exit

Also, the process can be restarted.

I'll spend some more time investigating the options available via NSIS to provide non-standard Windows UI for this. I considered displaying the finish page with this info after displaying the standard "are you sure" dialog which would then allow the user to fill out the survey though that would add steps. Another option would be to create a non-standard messagebox which would likely require creating an NSIS plugin since the source code was lost for the only existing one I have found.

> Is Kampyle always going to be running?

It is automatically enabled under the following scenario

(In reply to comment #18)
> Note: this will enable the survey when aborting the installer whenever the
> installer locale is en-US and there is a distribution.ini with a '[Global]'
> section with an 'about' section entry that has the string Funnelcake (case
> insensitive) within the full string.

This allows the funnelcake repackaging to enable it without additional work performed by anyone.

Comment 32

[Mike Beltzner [:beltzner, not reading bugmail]]

Comment on attachment 368181 [details] [diff] [review]
mozilla-1.9.1 patch - (checked in)

a191=beltzner

Comment 33

[Robert Strong (they/them - no direct email)]

Pushed to mozilla-1.9.1
http://hg.mozilla.org/releases/mozilla-1.9.1/rev/2066aa64aac8

Comment 34

[Robert Strong (they/them - no direct email)]

Comment on attachment 368177 [details] [diff] [review]
patch for CVS 1.9.0.x

Drivers, this has landed on both trunk and mozilla-1.9.1. I'd like to get it for 1.9.0.9 to lessen the amount of work needed for funnelcake releases.

Comment 35

[Samuel Sidler (old account; do not CC)]

Comment on attachment 368177 [details] [diff] [review]
patch for CVS 1.9.0.x

1.9.0.9 is code frozen, we'll look at this for 1.9.0.10.

Comment 36

[Daniel Veditz [:dveditz]]

Comment on attachment 368177 [details] [diff] [review]
patch for CVS 1.9.0.x

> Function preWelcome
>+  StrCpy $PageName "Welcome"

Are these strings an internal state marker, or are they displayed? If displayed what keeps them from showing up in localized installers? Are the modified functions _only_ used by the survey process?

Comment 37

[Robert Strong (they/them - no direct email)]

(In reply to comment #36)
> (From update of attachment 368177 [details] [diff] [review])
> > Function preWelcome
> >+  StrCpy $PageName "Welcome"
> 
> Are these strings an internal state marker, or are they displayed? If displayed
> what keeps them from showing up in localized installers? Are the modified
> functions _only_ used by the survey process?
They are state markers and are not displayed.

The CustomAbort function is used for all locales when aborting.

When aborting with a funnelcake build that is en-US per
(In reply to comment #18)
> Note: this will enable the survey when aborting the installer whenever the
> installer locale is en-US and there is a distribution.ini with a '[Global]'
> section with an 'about' section entry that has the string Funnelcake (case
> insensitive) within the full string.
the other new functions will be used.

When any of these conditions aren't met the CustomAbort function is still used and it duplicates the existing behavior where the MOZ_MUI_TEXT_ABORTWARNING string is used to give the user the option to not abort the installer.

Comment 38

[Daniel Veditz [:dveditz]]

Comment on attachment 368177 [details] [diff] [review]
patch for CVS 1.9.0.x

Approved for 1.9.0.10, a=dveditz for release-drivers

Comment 39

[Robert Strong (they/them - no direct email)]

Checked in for 1.9.0.10
Checking in mozilla/browser/installer/windows/nsis/installer.nsi;
/cvsroot/mozilla/browser/installer/windows/nsis/installer.nsi,v  <--  installer.
nsi
new revision: 1.48; previous revision: 1.47
done
Checking in mozilla/toolkit/mozapps/installer/windows/nsis/common.nsh;
/cvsroot/mozilla/toolkit/mozapps/installer/windows/nsis/common.nsh,v  <--  commo
n.nsh
new revision: 1.45; previous revision: 1.44
done

Comment 40

[Al Billings [:abillings - ex-MoCo]]

Since this installer is not part of standard 1.9.0 builds, how do I verify this fix for 1.9.0.11? Is there a funnelcake build for 1.9.0.11 available?

Comment 41

[Samuel Sidler (old account; do not CC)]

No, but there will be shortly after we ship (I think a week or two?). This can't be verified until then, or at least until Funnelcake builds are started.

Comment 42

[Robert Strong (they/them - no direct email)]

The best that can be done without a funnelcake build is to:
1. extract an installer using 7-Zip http://www.7-zip.org/
2. inside the extracted directory create a new directory named distribution inside the nonlocalized directory.
3. create a new file named distribution.ini inside the new distribution directory.
4. add the following to the distribution.ini file

[Global]
about=Funnelcake Test

5. launch the setup.exe in the root of the directory of the originally extracted installer.

Comment 43

[Al Billings [:abillings - ex-MoCo]]

Thanks. I verified using the steps in comment 42 for 1.9.0.11.