484327 - wiped out my emails and account info

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Donald Green]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.9.0.7) Gecko/2009021910 Firefox/3.0.7
Build Identifier: 3.0.7

Your auto software update really **** me off this time.
You wiped out my emails, and all my account information
Thank God, yes the 'G' Word, my address book was not affected or I would've gone back to Microsoft after 8 years of using Firefox.

Reproducible: Didn't try

Comment 1

[Ludovic Hirlimann [:Usul]]

Donald have a look at : http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

What version of thunderbird are you using ?

Comment 2

[Ludovic Hirlimann [:Usul]]

version used is 
version 2.0.0.21 (20090302)  as per private email.

Comment 3

[[:Aureliano Buendía]]

Reporter have you try with Thunderbird -p on cmd for verify if you use an empty profile and not the right profile?

It seems a wrong reference of profile folder for me.

You have an antivirus? See you anything in quarantine?

Comment 4

[WADA:World Anti-bad-Duping Agency]

If prefs.js is deleted or corrupted, such phenomenon can occur.
Read next two bugs. 
> Bug 392956 Thunderbird occasionally forgets about profile and runs new account wizard for default profile
> Bug 422447 sometimes seamonkey starts with an empty profile for no reason
See also bugs listed in Dependency Tree for meta Bug 193638.

What happened on you? prefs.js was deleted or corrupted?
Do you have back up of prefs.js when you encountered your problem?

Comment 5

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.