Please report any other irregularities here.
PR2 build 2000080712, nscp brand, using pop This did not happen at first, but now happens everytime I use mail. When I first launch mail, I get the Account Wizard dialog with buttons at the bottom and nothing inside (blank - I'll attach a screen shot). Everytime I open a mail message in a separate window or reply to an email, I get the same thing. So annoying and frequent that I haven't been able to use email for any length of time without going nuts.
so annoying, nominating nsbeta3 and dogfood
Keywords: dogfood, nsbeta3
I did not start seeing this problem until I did an xpinstall of a beta of an alphanumerica tool, so cc'ing email@example.com. However, no one else who install their beta Theme Builder ran into any problems - but I was the only one using POP in mail at the time. The install of the tool *may* have something to do with this problem, may not.
I doubt it John. Look at your install.log you shouldn't see any replaced files. there. But if you were using pop mail when you installed then maybe you should let the xpinstall guys know about this. This could be a possible xpinstall bug? PS. Please don't call the tool "beta". I think "alpha" is better. ;-) pete
Assignee: mscott → alecf
Component: Mail Back End → Account Manager
*** Bug 48388 has been marked as a duplicate of this bug. ***
Is this only in the branch? I don't see this in 2000081008 win98, although I notice the content portion of the wizard does remain white/blank a bit longer than usual (before loading).
What is your platform, John? I'm wondering if we create a new profile on your system, what would happen? I don't know if this would be a mail bug since you said that the problem did not occur when you first installed PR2 until you installed another product. Can you give us a link to that other product?
QA Contact: lchiang → nbaca
Marking dogfood- unless we can get a QA reproducable case or have more people seeing this. John, have you tried nuking your profile and starting again?
+ per mail triage, P2 kmurray sees this. I think it may be from using the standalone window. nbaca and/or fenella - can you coordinate and then work with johng or kmurray to reproduce this? I don't think theme builder is involved since kevin doesn't have that installed, but we can double check. Thanks.
Severity: normal → major
Priority: P3 → P2
Whiteboard: [dogfood-] → [nsbeta3+][dogfood-]
I can't reproduce this stilll.. can we get more information? I noticed that john's screenshot includes a green border on the wizard, which implies it was on the PR2 branch. Can anyone reproduce this on the tip?
Whiteboard: [nsbeta3+][dogfood-] → [dogfood-]
I'm still reproducing this everytime I use Mail - makes it almost unusable. And I still get it with every new build, including my current build 2000081608. Furthermore, Jennifer Mulcaster is also getting this problem, and she never install any xpi stuff like I did (with the Theme Builder tool from Alphanumerica) so that is not related. Todd Pringle also had the problem, but it mysteriously went away. Attaching a screen shot of the console. If that doesn't help, all I can suggest is that nbaca or alecf visit my computer. *If* this problem can be reproduced, it does need to be fixed, so I think you should keep the nsbeta3+ that you used to have.
When we created a new profile, this problem did not happen. More data - may or may not be relevant: > All people who have run into this problem that *I* know have also been switching themes. > Seen this on Win 95 and Win 98, on POP and IMAP. > The problem was also experience by tpringle, but the problem later "vanished". Don't know what he did.
This IS dogfood for POP users because it makes it sooooooooooooooo hard to use and we can't access mail any other way (others with this problem are just switching to 4.x). I'm obnoxiously renominating dogfood (and jenm agrees). *At least* mark it nsbeta3+, can't ship with this.
selmer reproduced for me finally. thanks for the JS output, I think I know how to reproduce it
http://bugzilla.mozilla.org/show_bug.cgi?id=47123 seems to be the cause of this per nbaca's findings. She sees this after clicking on a news URL.
It appears that bug# 48438, 46408 and 47123 are all related: - 8/7 build on NT4: I select a link in an email for a News URL (that I'm not currently subscribed to) and the Account Wizard appears and it's blank (completely white with no text except for the buttons on the bottom). This is the problem that Jennifer Mulcaster is reporting. - 8/18 build on NT4: I click on the same link and the Account Wizard opens to the Identity panel where all the elements of the window appear. If you progress through the dialogs they are actually for IMAP/POP. Cancel out of the Account Wizard. Now double click onto a message, from your initial mail account, and the Account Wizard dialog appears again, cancel out of the dialog and now you can see the contents of the message. Workaround: Open the prefs.js file, search for "valid". You will probably see an entry referring to the news account that was unsuccessfully created. If it states something like this "user_pref("mail.server.server3.type", "nntp"); user_pref("mail.server.server3.valid", false);" then change it to be "true". Now try opening mail again. This should help the Account Wizard from launching each time you double click on a message.
Great detective work. We should probably dupe some of these bugs so we end up with just one bug?
*** Bug 49710 has been marked as a duplicate of this bug. ***
In 49710, I never ever saw a blank account wizard window. All of my account wizard windows were complete and functional. The first time it showed up, I even created a new account with it. On the other hand, I also discovered the valid flag and deleted that account to make the problem go away.
Putting on [dogfood-] radar.
*** Bug 47123 has been marked as a duplicate of this bug. ***
*** Bug 46408 has been marked as a duplicate of this bug. ***
+, P2 per mail triage
Whiteboard: [dogfood-] → [dogfood-][nsbeta3+]
Target Milestone: --- → M18
*** Bug 49707 has been marked as a duplicate of this bug. ***
Adding selmer and ducarroz to cc list. selmer found that this was being caused by one of his accounts being marked invalid. There seems to be 2 problems here. One is figuring out why the account is invalid. The other is that why only having one invalid account when you have many other valid ones forces the account wizard up in the compose window.
Until last Thursday, if you deleted your default account, you get an invalid account.
I have answers to both your questions 1) when a news URL is run, an "invalid" account is created so that the user is forced to enter information about the account 2) any invalid account should make the account wizard pop up - that's the desired behavior The real problem to solve is why the account wizard isn't pre-filling itself with the invalid news account so that the user can complete the wizard and use the news account.
Status: NEW → ASSIGNED
I _do_ have an account that was created using a news URL. It's not the one that was marked invalid. I don't believe the second question is answered. Why does account wizard come up when we launch a _compose_ window? It should only come up when we launch mail itself. Is it possible that any attempt to send a message causes all accounts to be touched in some way that launches the wizard? Am I just confused?
Ah... the issue there is that any time ANY mail window is open, we do the "invalid accounts" check.... the code does not distinguish what kind of window it is... I know that's not a great answer, but that's why the current behavior exists
I would be happy if we resolved this just by excluding the compose window from launching the account wizard. Better would be to only allow launching the wizard on the first creation of a top-level mailnews window.
What if you choose to compose a new message from the browser but you don't yet have an account set up?
Right. Hmm. I guess what I'm looking for is that the compose window should not generate the wizard unless it's unable to fulfill its current request. If I try to compose a message using a valid account it should be happy with that. If I try it without a valid account then the wizard is OK. It doesn't seem like this should be difficult for the compose window to figure out. I suspect some low-level function is being overly generous in bringing up the wizard.
the whole compose window issue sounds like a seperate bug/feature. I'll make news accounts created via news URLs work correctly, and we can deal with that RFE in another bug.
So, you believe you can eliminate all cases that would lead to this? It's a very serious usability issue when it happens. The average user is not going to know how to solve this.
*** Bug 50067 has been marked as a duplicate of this bug. ***
*** Bug 50236 has been marked as a duplicate of this bug. ***
Mozilla/5.0 (X11; U; Linux 2.2.16-3smp i686; en-US; m17) Gecko/20000807 i am experiencing the same problem, but with a slight twist. i don't mind canceling out of the dialog box when it appears (too much...), but now i need to add a POP3 account...and when i ask it for a new account wizard, it is blank as well. thus, simply eliminating all the cases that would lead to this is not an appropriate solution (as far as i can tell?)...even in a legitimate use of the wizard, the problem occurs. (for me, at least.) i can provide more information if you would like it...but i would be interested to know if people experiencing the bug under discussion get a blank window when they specifically ask for the new account wizard as well.
*** Bug 50618 has been marked as a duplicate of this bug. ***
Brian Teague: Please read my comments from 8/18/2000. The first item sounds like the same problem you are reporting. Later builds display Account Wizard dialogs with content, they are not blank.
PDT agrees this should be a P2 bug. This sounds really painful when it happens. If only we could be sure it was really rare... we would have pushed it down... but too many dups to say that :-/.
Whiteboard: [dogfood-][nsbeta3+] → [dogfood-][nsbeta3+][PDTP2]
taking from alecf. he's got enough nsbeta3+ bugs.
Assignee: alecf → sspitzer
Status: ASSIGNED → NEW
Status: NEW → ASSIGNED
*** Bug 51340 has been marked as a duplicate of this bug. ***
I will look into this if that's ok.
Assignee: sspitzer → putterman
Status: ASSIGNED → NEW
Index: resources/content/AccountWizard.js =================================================================== RCS file: /cvsroot/mozilla/mailnews/base/prefs/resources/content/AccountWizard.js,v retrieving revision 1.65 diff -c -r1.65 AccountWizard.js *** AccountWizard.js 2000/09/07 11:33:08 1.65 --- AccountWizard.js 2000/09/09 01:16:40 *** 537,543 **** dump("Invalid account: Got " + accountData + "\n"); // account -> accountData -> pageData ! AccountToAccountData(firstInvalidAccount, accountData); AccountDataToPageData(accountData, pageData); gCurrentAccountData = accountData; --- 540,546 ---- dump("Invalid account: Got " + accountData + "\n"); // account -> accountData -> pageData ! accountData = AccountToAccountData(firstInvalidAccount, accountData); AccountDataToPageData(accountData, pageData); gCurrentAccountData = accountData; This is the reason why news accounts weren't working. In this case accountData gets passed in as null and AccountToAccountData creates a brand new accountData and returns it. But we were never receiving the return value. With this fix, you are able to complete the news account when clicking on the news url and when you do you never get bothered again. But, if you cancel from this window then you will be asked to fill in account data the next time you bring up a compose window but it won't be blank. Alec, does this look ok to you? I'm thinking that this is probably enough. The one bad UI aspect of this is that there's nothing that mentions what news account you are doing this for until the 2nd pane in the account wizard. Do we need to go farther with this?
this looks good - thanks for taking care of this, I can't believe how simple it was. I have another bug for having a paragraph on this panel explaining why the panel was brought up, but it's long since been -'ed..
Whiteboard: [dogfood-][nsbeta3+][PDTP2] → [dogfood-][nsbeta3+][PDTP2]HAVE FIX
i fixed it so that you can now complete an account if there's no isp data. Cancelling will still require that you complete the account the next time you bring up something mail related, but at least you'll be able to complete it.
Status: NEW → RESOLVED
Last Resolved: 18 years ago
Resolution: --- → FIXED
Build 2000-09-13-06M18: NT4, Linux 6.0, Mac 9.04 The following scenarios were performed with the Modern skin and Password Manager having saved the passwords. This was necessary due to bug# 52459 NT4: OK 1. Open a news url from the Browser and progress through Acct Wiz (OK) 2. Select news url link from a Mail message, Cancel the Account Wizard, start Composer and Acct Wiz appears, progress through dialogs. Also able to add another type of account afterwards. (OK) 3. Select news url link from a Mail message, progress through Account Wizard, try and create another account (OK) Linux and Mac (Can't completely verify since Acct Wizard's Identity panel keeps stating "Please enter your name" even though I've entered text. Possibley related to bug# 52459)(Can't use Classic skin due to bug# 52535) 1. Can open a News url from the browser and can read messages. 2. Can select a news url link in a mail message and read messages.
Build 2000-09-15-06M18: NT4, Linux 6.0, Mac 9.04 Verified Fixed.
Status: RESOLVED → VERIFIED
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