484470 - cannot updated firefox 3

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Fabrice Moulin]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; fr; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; fr; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4

All the updated functions are desactived. (Firefox 3.0.4)
I am under Vista 32bits. I use Karspersky 2009 antivirus for security.

Reproducible: Always

Actual Results:  
cannot updated firefox 3.

Expected Results:  
updated sofware options availables.

Comment 1

[Tyler Downer [He/Him]]

What do you mean, updated options? Are you trying to update your program and it is not letting you? I'm not sure what you want to do.

Comment 2

[Fabrice Moulin]

i cannot update Firefox for news versions. the menus and buttons to do that are grey.

Comment 3

[Tyler Downer [He/Him]]

So when you go to Help, Check for Updates, it is grayed out? Try starting in safe mode, http://support.mozilla.com/kb/Safe+Mode.

Comment 4

[Fabrice Moulin]

i' am in safe mode. what to do in the panel ?

Comment 5

[Tyler Downer [He/Him]]

What panel, check for updates? Just start up in safe mode (you can leave your default settings, which come up you start, alone for now), then check for updates.

Comment 6

[Fabrice Moulin]

i done that. i am in safe mode but the menu ?/"check for update" is always grey.

Comment 7

[Tyler Downer [He/Him]]

Can you give a screenshot? It may need a new profile, http://support.mozilla.com/kb/Profiles

Comment 8

[Fabrice Moulin]

Ok i'm not sure how to give you that. perhaps the registry of Vista is altered.
I go sleep. (its midnight in France) thank you. an other time maybe.

Comment 9

[Tyler Downer [He/Him]]

http://www.ehow.com/how_4580820_screenshot-windows-vista.html?ref=fuel&utm_source=yahoo&utm_medium=ssp&utm_campaign=yssp_art tells you how to take a screenshot. There is no hurry in getting it up right now, just solong as we get it.

Comment 10

[Wayne Mery (:wsmwk)]

does this happen with newer 3.6 started in safe mode - http://support.mozilla.com/en-US/kb/Safe+Mode ?

Comment 11

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.