484491 - Error on printing pdf

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[Dwain Wilder]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.5; en-US; rv:1.9.0.7) Gecko/2009021906 Firefox/3.0.7
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.5; en-US; rv:1.9.0.7) Gecko/2009021906 Firefox/3.0.7

While attempting to print shipping label, got this notice from Firefox:

/Users/dwain/Desktop/com.usps.cns.web.pdf-2.LabelGenerationServlet could not be opened, because an unknown error occurred.

Safari Version 3.2.1 (5525.27.1) successfully printed the pdf.

Reproducible: Always

Steps to Reproduce:
1. Create an account at usps.com 
2. Create a shipment using the online usps.com website
3. On Print Shipping Labels page, select "Print Sample Label" or "Print and Pay"
4. Observe the appearance of the warning notice
Actual Results:  
Repeated attempts to print the label led to same results. I finally switched to Safari to print successfully.

Expected Results:  
Bring up Adobe Reader's print dialogue

I've also experienced frequent firefox crashes while attempting to print shipping labels at fedex.com using their online shipping manager tool. Safari printed the documents successfully. This implies the problem is with firefox, not with usps.com or fedex.com web design.

The inability to rely on firefox is resulting in using safari for important shipping activity. Major headache, time waster and bummer.

Comment 1

[Tyler Downer [He/Him]]

This is a mass search for Firefox General bugs filed against version 3.0 that are UNCO and have not been changed for 200 days.

Reporter, please update to Firefox 3.6.10 or alter. Firefox 3.0 is no longer supported and is no longer receiving updates. After you update, please create a fresh profile, http://support.mozilla.com/kb/managing+profiles, and test to see if your bug still exists. If you still the bug, then please post a comment with the version you tested against, and the problem. If the issue is no longer there, please set the RESOLUTION to  RESOLVED, WORKSFORME.

Comment 2

[Dwain Wilder]

Found that the problem was outside firefox. The system default printer was mis-set. Setting it properly allowed printing from firefox satisfactorily.