484560 - hp driver

Status: VERIFIED INVALID

(Firefox :: General, defect)

Description

[xluigi84]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2a1pre) Gecko/20090320 Minefield/3.6a1pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2a1pre) Gecko/20090320 Minefield/3.6a1pre

I can access to hp printer service. the message report "unable to perform this operation" and i have this problem only with firefox from version 2 to minefield.The solution to close all firefox's windows doesn't work.
i know this problem isn't new.....but i don't understand (like me other people) why i love this browser and i can't use it. i can't think to uninstall firefox everytime i have to check my printer.Sorry for my english!Thanks

Reproducible: Always

Steps to Reproduce:
1. Install hp drivers
2. go to printer properties->Service
3.

Comment 1

[Matthias Versen [:Matti]]

You mean you can't access the printer properties in the windows system control ?
In that case you have to report that to HP because no Windows system File or system setting is changed if you install Firefox. Firefox only changes the system default browser if you want it.
You can try to set IE as default browser again and look if it makes the HP printer setting work again.

marking invalid because this is a HP printer driver bug

Comment 2

[xluigi84]

Yes in assistance tab where you can clean and test print.i never contact you before today because i always thought it was only my problem...i have tried all combination....also setting IE as default browser....installed first driver and then firefox and viceversa. i'm not expert in materia but i'm sure that i have the problem only with firefox.....i tried opera ie safari and new chrome using printer services....firefox is firefox and to use it i tried with firefox portable but the same bug... i don't know maybe some registry key or dll.I'll also report that to Hp. Thank you for the answer!

Comment 3

[Tyler Downer [He/Him]]

Yep, please report to HP