485719 - add-ons icons missing disappear lost from customise toolbar panel and toolbars

Status: RESOLVED WORKSFORME

(Firefox :: Toolbars and Customization, defect)

Description

[Denis McMahon]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.0.8) Gecko/2009032711 Ubuntu/8.10 (intrepid) Firefox/3.0.8
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.9.0.8) Gecko/2009032711 Ubuntu/8.10 (intrepid) Firefox/3.0.8

First appeared to be an issue with the web developer add-on, but steps taken to try and resolve it showed a deeper issue.

I have several add-ons installed that have icons that can be placed on toolbars. All these icons have disappeared from the toolbars I had assigned them to, and none of the icons now appear in the panel of the customise toolbar interface.

If I create a new profile, all these icons appear in the customise toolbar interface, so I'm surmising that it's an issue with the current profile that is somehow affecting all add-in loaded icons.

I have no idea what caused it, and several attempts to resolve it (safe mode resetting toolbars, manual removal of local rdf file) have not resolved it.

Reproducible: Didn't try

Steps to Reproduce:
1. I have no idea what caused the problem, I activated on the web developer toolbar and it had no icons on it ... while investigating that problem I discovered it's a deeper issue, but I have no idea when it initially went wrong or what may have triggered it.
Actual Results:  
All add-in supplied icons missing from toolbars, add-in icons not shown in customise toolbar icons panel.

Expected Results:  
Add-in supplied icons should be visible in the customise toolbar icons panel, and should be on toolbars when positioned there.

Most if not of the functionality provided by add-ins through toolbar icons is also available through context menus or from the main menu, so I'm assigning it as minor.

Comment 1

[Laurent]

i've same bug.

Comment 2

[Adam]

Hello All,

I have found a fix that doesn't involve creating a new profile and figured this may help someone else.  This was happening to me (not sure why) and I started researching what could cause it and found these post but no solution.  I decided to do some testing and found the culprit is Localstore.rdf and that it is somehow getting corrupted.

You can either just delete the file (never recommended unless you back it up) or you can click here

http://kb.mozillazine.org/Localstore.rdf

and checkout there logical solution which is:  In Firefox 1.5 and above, the safe mode option "Reset toolbars and controls" clears this file.  It doesnt look like they is going to be a fix for this problem, not sure what causes it to get corrupted or there could be many things that cause it to get corrupted that there just is not any one solution (but this works for fixing the web developer toolbar issue)

Comment 3

[h.guenther]

I dont know if my problem is the same:
I am using Firefox 3.63 portable on Windows 7 and XP. Sometimes the add-on icons will not be loaded to the toolbar. There is no difference if i am using the default navigation toolbar or a new customized one.

I have registered that this mostly happens if i start firefox from my homedrive (a mounted network share). Sometimes the icons are available, sometimes not. If i start firefox from a local drive, the icons are visible.

My suggestion is that firefox has a timing problem on startup. If the startupdrive is to slow, the add-on icons will disappear. 
Is that possible?

Comment 4

[Igor Velkov]

I have the same on windows.

Can you test: make any change with toolbar button set, restart firefox, and look if changes stay there.
At least I remove home button, or add print button, but after restart I have toolbar with initial button set.

Or, maybe, there is other bug for my claim?

Comment 5

[Alex Riesen]

(In reply to Adam from comment #2)
> 
> You can either just delete the file (never recommended unless you back it
> up) or you can click here
> 
> http://kb.mozillazine.org/Localstore.rdf
> 

This did not work for me. The disappeared icons (NoScript in FoxyProxy Standard, in particular) stayed out.

FoxyProxy has it even worse: on of its icons is transparent (but clickable), the other is foobar (looks like a list of its icons, expanded in a row).

Comment 6

[Alex Riesen]

(In reply to Alex Riesen from comment #5)
> (In reply to Adam from comment #2)
> 
> This did not work for me. The disappeared icons (NoScript in FoxyProxy
> Standard, in particular) stayed out.

In my case, it is Firefox 18.0b6

Comment 7

[:Gijs (he/him)]

Australis will have fixed most of this, and webextensions will have fixed the rest, so marking WFM.