when i try to open firefox it just always pops up crash report and never opens firefox

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
9 years ago
4 years ago

People

(Reporter: chance8007, Unassigned)

Tracking

({crash, stackwanted})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727; InfoPath.2)
Build Identifier: mozilla/5.0

never opens just a crash reporter always comes up

Reproducible: Always

Steps to Reproduce:
1.exit crash reporter
2.wait
3.reopen 
Actual Results:  
RPPZBM21.  same thing 


Expected Results:  
same thing

opened normal

Comment 1

9 years ago
http://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox

Instead of posting here, please use the links at http://tinyurl.com/firefoxhelp to post about any future support issues.

Oh, and upgrade your Internet Explorer to the latest version 8 from http://www.microsoft.com/windows/internet-explorer/default.aspx
(Reporter)

Updated

9 years ago
Keywords: crash
(Reporter)

Updated

9 years ago
Summary: when i try to open firefox it just always pops up crash report and never opens → when i try to open firefox it just always pops up crash report and never opens firefox
(Reporter)

Updated

9 years ago
Whiteboard: Nothing new happened
(Reporter)

Updated

9 years ago
Alias: nothing
Summary: when i try to open firefox it just always pops up crash report and never opens firefox → I just think i will get rid of mozilla and forget about your cheap support and servicewhen i try to open firefox it just always pops up crash report and never opens firefox

Updated

9 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago
Resolution: --- → INCOMPLETE

Updated

8 years ago
Blocks: 544739

Updated

8 years ago
No longer blocks: 544739
(Reporter)

Comment 3

8 years ago
I found someone with my exact problem I need this error fixed or I will ditch firefox I am at my wits end
Status: RESOLVED → UNCONFIRMED
Resolution: INCOMPLETE → ---

Updated

7 years ago
Blocks: 630058

Updated

7 years ago
Alias: nothing
Summary: I just think i will get rid of mozilla and forget about your cheap support and servicewhen i try to open firefox it just always pops up crash report and never opens firefox → when i try to open firefox it just always pops up crash report and never opens firefox
(In reply to comment #3)
> I found someone with my exact problem I need this error fixed or I will ditch
> firefox I am at my wits end

I believe you that you have this problem, but there isn't enough information here to even hazard a guess at a fix. Are you submitting crash reports? If so have you put in a distinguishing comment so we can tell which one is yours?

Have you tried "safe-mode"? Firefox doesn't normally crash on startup, that typically indicates some kind of software incompatibility. safe-mode will disable all your add-ons and temporarily reset some troublesome preferences. I'm guessing in your case it will continue crashing which means there's something installed outside of Firefox. crash stacks as mentioned earlier in the bug will let us know what modules are being loaded. My best guess right now is either something that's really really old or you have malware on your system.

unfortunately this bug is still "incomplete", and given the age you've probably moved on and we won't get any additional information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 9 years ago7 years ago
Resolution: --- → INCOMPLETE
(Reporter)

Comment 6

7 years ago
I use safari but I would love to get firefox fixed it would have been better if it was sooner thou.
Status: RESOLVED → UNCONFIRMED
OS: Windows XP → All
Priority: -- → P4
Resolution: INCOMPLETE → ---
Whiteboard: Firefox crashes

Updated

7 years ago
Priority: P4 → --
Whiteboard: Firefox crashes

Comment 7

4 years ago
(In reply to timeless from comment #4)
> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

without stack report this is incomplete
Severity: major → critical
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago4 years ago
Keywords: stackwanted
Resolution: --- → INCOMPLETE
(Reporter)

Comment 8

4 years ago
Thanks!
Status: RESOLVED → UNCONFIRMED
Resolution: INCOMPLETE → ---

Updated

4 years ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: 4 years ago4 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.