486005 - Downloading Firefox 2.0.0.20 using Firefox 2.0.0.x yields a 404 on Windows 98 (falsely triggers unsupported platform)

Status: VERIFIED FIXED

(www.mozilla.org :: General, defect)

Description

[Stephen Donner [:stephend] Not actively reading bugmail]

Summary: Downloading Firefox 2.0.0.20 using Firefox 2.0.0.x yields a 404 on Windows 98 (falsely triggers unsupported platform)

Steven: Alix and I are sorry for missing this in both spec and testing.

Steps to Reproduce:

1. Using Firefox 2.0.0.20 on Windows, load http://www.mozilla.com/en-US/firefox/all-older.html
2. Click on the "Download" link for en-US; you're taken to http://www.mozilla.com/products/download.html?product=firefox-2.0.0.20&os=win&lang=en-US
3. The above URL redirects you to:
http://www.mozilla.com/en-US/firefox/unsupported-systems.html?product=firefox-2.0.0.20&os=win&lang=en-US

...which is a 404

BTW, tested this on XP, where downloading Firefox 2.0.0.20 using Firefox 2.0.0.20 works just fine -- this is really just the unsupported-platform code just not knowing about Firefox 2.0.0.x being supported on Windows 98/ME, I think.

Comment 1

[Stephen Donner [:stephend] Not actively reading bugmail]

Also applies to people downloading Firefox 2.0.0.x on 95, Me, and NT4; updating summary.

Comment 2

[Steven Garrity [:sgarrity]]

Looks like some key files didn't get moved to stage and production (I omitted them from my original list: https://bugzilla.mozilla.org/show_bug.cgi?id=482230#c26).

The files included are:
 /img/tignish/firefox/unsupported/content-box-top.png
 /img/tignish/firefox/unsupported/content-box-bottom.png
 /img/tignish/firefox/unsupported
 /en-US/firefox/unsupported-systems.html
 /style/tignish/unsupported-systems.css

There is also a /pt-BR/firefox/unsupported-systems.html file - but I can't confirm if that's production ready or not.

I am merging these files to Stage (waiting on Kulbla). I'll report back here when that's done - then they should now be pushed to production.

Comment 3

[Steven Garrity [:sgarrity]]

Ok, the files are merged to stage. The files listed in comment #2 should now be merged to production.

Comment 4

[Alix Franquet [:alix]]

If possible, the behavior for downloading a 2.x version of Firefox from the Win95/98/Me/NT should be to show the Windows download page. 

Bonus points for still showing the unsupported page to Win95 users since technically it isn't supported (but not critical).

Steven: is that what's implemented with the changes in comments 2 and 3?

Comment 5

[Steven Garrity [:sgarrity]]

To clarify, the behaviour of these pages is actually independent of the version number being download. So, supported platforms will see the Windows instructions if they're on WinXP+/IE whether they're downloading Firefox 2 or Firefox 3. Same goes for unsupported systems (they'll see the unsupported-systems page regardless of download version).

Comment 6

[John Slater]

In the process of pushing the files...will take a little while to move 'em thru Kubla. (just giving an update)

Comment 7

[Stephen Donner [:stephend] Not actively reading bugmail]

Showed Alix what I tested on authstage and we're looking good -- 2.0.0.x users on Win 98 see the "Thanks for choosing Firefox!

We’re sorry to report this, but your computer does not meet the minimum system requirements to run this version of Firefox." message but are given the right build (and not a 404).

Comment 8

[Alix Franquet [:alix]]

Downgrading to major now that the changes are pushed live since users of
Win95/98/Me/NT4 are now able to download Firefox 2.

Steven: would it still be possible to implement the changes outlined in comment
4? The user experience for Win 98/Me/NT4 downloading Fx 2 is not great right
now since their platform actually is supported for the version they're
downloading.

Comment 9

[John Slater]

Files were successfully pushed thru Kubla. Should be live soon.

Comment 10

[Stephen Donner [:stephend] Not actively reading bugmail]

(In reply to comment #9)
> Files were successfully pushed thru Kubla. Should be live soon.

I've been testing this live and can confirm the 404 problem is fixed; Alix's comment in bug 8 is still valid, of course, but that's work for later.

Comment 11

[Stephen Donner [:stephend] Not actively reading bugmail]

s/bug 8/comment 8, sigh -- one of those days

Comment 12

[Stephen Donner [:stephend] Not actively reading bugmail]

Steven: please mark this fixed when you get a chance?; thanks!

Comment 13

[Stephen Donner [:stephend] Not actively reading bugmail]

Thanks, verified.