487634 - won't open. Reinstalled twice. won't initialize properly (0xc0000005)

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Annie]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322)
Build Identifier: https://bugzilla.mozilla.org

I have had problems with Mozilla for about 2 months.  Had to reinstall it because it wouldn't update.  Had to reinstall again for same reason.  Then, was in Yahoo mail and it wouldn't print.  Then it froze.  Had to close.  When tried to reopen, got an application error that it wouldn't initialize properly (0xc0000005).  Clicked OK to terminate application, but had to click twice (every time).  uninstalled and reinstalled.  Same thing.  Uninstalled and reinstalled.  Same thing.  

Reproducible: Always

Steps to Reproduce:
1.Double click on icon to open
2.That's all
3.
Actual Results:  
see above

Expected Results:  
see above. Never opens. Always get application error.  Always have to click twice to escape

Open Firefox

Comment 1

[Matthias Versen [:Matti]]

Did you already tried to contact our support and tried the safemode ?
- http://support.mozilla.com/de/kb/Safe+Mode

Comment 2

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 3

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.

Comment 4

[Dominic Perello]

Same problem for me. Resolved by removing "Hitman Pro Alert". These programs had co-existed for some time, so it must have been a recent update. Pity there isn't a way to disable Alert temporarily to experiment with this.

Comment 5

[Dominic Perello]

(In reply to Dominic Perello from comment #4)
> Same problem for me. Resolved by removing "Hitman Pro Alert". These programs
> had co-existed for some time, so it must have been a recent update. Pity
> there isn't a way to disable Alert temporarily to experiment with this.

Sorry, should have added: "Hitman Pro" not a problem, just the "Alert" extension.