Firefox not all. However IE works fine.




9 years ago
8 years ago


(Reporter: ssgjwilson65, Unassigned)


Firefox Tracking Flags

(Not tracked)


(Whiteboard: [closeme 2010-02-01])



9 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
Build Identifier: 

Firefox not loading when click on icon on my desktop

Reproducible: Always

Steps to Reproduce: first, i just got a "crash" message.  At one point, i was able to get online and noticed all saved passwords were gone.
2.I then tried to uninstall-reinstall Firefox
3.Now, nothing happens at all when I click on Firefox icon...I cant even uninstall again.
Actual Results:  
I even tried updating Java after the above failed with no result.

I had no idea at the time to note the module from the crash screen.

Comment 1

9 years ago
It seemed to go from bad to not working right after i uninstalled-reinstalled Firefox.
1. Started out getting crash reports, but could get web by clicking a bookmark to another site I had on my desktop.  I then noticed all saved passwords were missing.
2.  Logged out of Firefox and rebooted PC...still got crash report message.
3.  Updated java... still got crash report message.
4.  Uninstalled-reinstalled Firefox...icon no longer worked at all and could no longer uninstall-reinstall Firefox.  Its just dead.
This sounds like it could be tricky, and better handled by the folks at than as a "bug" until we know the cause.

The following two articles contain a series of diagnostic questions that may help narrow down the problem.

If you were able to submit crash data to Mozilla when it was in the crashing phase that data might also give us some clues. You can find the ID's of your submitted crashes following the instructions at
Group: core-security

Comment 3

8 years ago
ssgjwilson65, sill see this problem?
Whiteboard: [closeme 2010-02-01]
No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile ( If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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