Lost pop Inbox e-mails but not subfolder e-mails nor profiles

RESOLVED INCOMPLETE

Status

MailNews Core
Networking: POP
--
critical
RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: joaopcrodrigues, Unassigned)

Tracking

({dataloss})

1.8 Branch
x86
Linux
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: closeme 2010-02-15)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.8) Gecko/2009032711 Ubuntu/8.10 (intrepid) Firefox/3.0.8
Build Identifier: 2.0.0.21

It's the second time that this happens. I have several subfolders, and many daily messeges go to thoses subfolders (work logs, more or less 300 per day).

One of the subfolders had more than 12 000 e-mails, and I erased more than alf. Did the same to another subfolder. (the thunderbird didn't crash) When I returned to the inbox, I saw the mails but messeges were blanc. I restarted thunderbird and all the inbox messages were gone. I closed thunderbird, erase all the .msf and started thunderbird.
Inbox is receiving fine the new messages, subfolders are ok, BUT I LOST ALL MAILS FROM INBOX.

inside ".mozilla-thunderbird/yqk73t4h.default/Mail/Local Folders" Inbox has just a few Kbs. (I believe to be empty)
inside ".mozilla-thunderbird/yqk73t4h.default/Mail/my_mail_server" Inbox still have a fez MBs. (I believe to contain my mails)

I replaced the small inbox with the big but thunderbird can't open it.

Reproducible: Sometimes

Steps to Reproduce:
1.erase a big quantity of mails from a subfolder (7000)
2.erase a big quantity of mails from another subfolder (5000)
3.wait until it is done and return to inbox
Actual Results:  
Lost all e-mail that were not in a sub-folder


It happened the same more os less one year ago with another version of thunderbird.
Hi, dod you use pop or imap ?

do you have big .smf files lying around your folder ?
(Reporter)

Comment 2

9 years ago
Hi,

No, there are no big .smf files here, the biggest file is a subfolder with 30 MB. Most of my work e-mails are logs, very small text files that doesn't use much space.

I'm using pop3.

joao

Comment 3

9 years ago
I think ludo meant .msf files :)
if you deleted only the .msf files, you should not have lost your inbox.
anyway, if you are using pop, shouldn't your messages still be on the server?
Keywords: dataloss
Summary: Lost Inbox e-mails but not subfolder e-mails nor profiles → Lost pop Inbox e-mails but not subfolder e-mails nor profiles
Yes I meant .msf files those can be deleted without issues.

>anyway, if you are using pop, shouldn't your messages still be on the server?

That depends on how you configure your pop account.

Comment 5

8 years ago
 joaopcrodrigues, is this reproducible?  have you seen this again?
Component: General → Networking: POP
Product: Thunderbird → MailNews Core
QA Contact: general → networking.pop
Whiteboard: closeme 2010-02-15
Version: unspecified → 1.8 Branch
RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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