489147 - crash if I try to print a receipt from the bank using the Print function of Camino.

Status: VERIFIED INVALID

(Camino Graveyard :: Printing, defect)

Description

[Rob Tillett]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en; rv:1.8.1.21) Gecko/20090327 Camino/1.6.7 (like Firefox/2.0.0.21pre)
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en; rv:1.8.1.21) Gecko/20090327 Camino/1.6.7 (like Firefox/2.0.0.21pre)

I have recently upgraded to sys X.4.11. I have downloaded the current Camino and this other wise fine program now crashes each time I try to print a receipt from the bank's website. This did not happen with the previous Camino on sys X.3.9. The printer is HP Officejet 6130.

Reproducible: Always

Steps to Reproduce:
1.Go to bank and make a payment (secure site, passworded etc)
2.Print receipt from Print option in File Menu (will not print direct from Print Button presumably designed for Windoze)
3.Crash
Actual Results:  
Camino Crashes

Expected Results:  
Printer prints receipt, go back to bank account data

I have the crash reports and hopefully can attach them

Comment 1

[Rob Tillett]

Attachment: Crash log report

Comment 2

[Stuart Morgan]

It looks like your actual printer software is damaged or buggy. Are you able to print to it from other applications?

Comment 3

[Rob Tillett]

Well, I considered that, so I tried printing a different webpage and it crashed too. In order to check if it was the printer driver, I tried printing to my HP Laserjet 2550, but it crashed as well. 

You might be right though, as I tried printing from Text Edit and it crashed. :(

I will try printing with Camino closed and see if this makes a difference. Otherwise I may have to reinstall the system. Ugh.

Comment 4

[Stuart Morgan]

Camino being open or closed won't have any effect on TextEdit's printing, so if TextEdit crashed the problem must with the installation of your HP print bundles (or a deeper OS problem).

Comment 5

[Rob Tillett]

I have now downloaded and installed the latest software from HP and it appears to have solved the problem. Apparently this is not downloaded by Software Update. I have also repaired the permissions, which need quite a bit of attention! Many thanks for your assistance.

Comment 6

[Chris Lawson (gone)]

Since the bug was never in Camino, this is still INVALID.

As a note for future reference, Software Update does not generally update any third-party software, so it's not a particularly big surprise that it didn't find the update.

Comment 7

[Rob Tillett]

Yes, you are right. I think this can be described as a "Senior Moment"... Thanks again. I have marked it Resolved. Hope that's okay.