Closed Bug 489950 Opened 15 years ago Closed 15 years ago

crash on PDF file opening

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
3.0 Branch
Platform:
x86_64
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: compusiast, Unassigned)

References

(
URL
)

Details

(Keywords: crash) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; ru; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; ru; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 (.NET CLR 3.5.30729)

whenever I open a PDF file by clicking a link to PDF file on a web page, Firefox crashes

Reproducible: Always

Steps to Reproduce:
1.Open http://compusiast.com/
2.Click "My resume" link in menu
3.Firefox crashes
Actual Results:  
Firefox crashed

Expected Results:  
Display the PDF file
Version: unspecified → 3.0 Branch
I understand that you are experiencing a crash. Could you please follow the steps found at http://quality.mozilla.org/bug-writing-guidelines, which will help us pinpoint the cause and nature of the crash.
What Adobe Acrobat version are you using?
Severity: major → critical
Keywords: crash
I am using Russian version Adobe Reader 9.1.0
My laptop is ACER ASPIRE 8930G (64 bit)
Latest version Firefox and Chrome are crashing right after opening any PDF file.
IE is stable because it does NOT open PDFs in itself.
Adobe Reader is updated.
Other computers in our home work just fine. All of them are 32 bit.
I have the same problem with windows vista and acrobat 8.1...
Please upgrade to reader 9.1.1 or later if possible. Much more stable. Also, provide the information requested above.
Add-ons: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.0.2,elemhidehelper@adblockplus.org:1.0.5,{b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.4.1,{ddcfe051-5224-11db-9663-00e08161165f}:1.7,{3d7eb24f-2740-49df-8937-200b1cc08f8a}:1.5.10,{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}:6.0.07,{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}:6.0.11,{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}:6.0.13,{20a82645-c095-46ed-80e3-08825760534b}:1.0,en-US@dictionaries.addons.mozilla.org:3.0.3,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.10,{cbbbbcd0-3cf7-11dd-ae16-0800200c9a66}:1.1
BuildID: 2009042316
CrashTime: 1244612793
Email: compusiast@gmail.com
InstallTime: 1240963518
ProductName: Firefox
SecondsSinceLastCrash: 1054957
StartupTime: 1244590950
Theme: Stratastripe
URL: http://compusiast.com/Resume-AndreyKorchmar.pdf
Vendor: Mozilla
Version: 3.0.10
IE 8 is now crashing too, because it is trying to open PDF in itself.
Have you been able to reproduce in a new profile and give a stacktrace using read 9.1.1 or later? That is very important.
No reply, INCO. Please try with Firefox 3.5 or later. Also, Adobe Acrobat 9.1.2 or later.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INCOMPLETE
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