490245 - Gmail Multiple Attachment feature DOES NOT WORK in Firefox

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[davidjibladze]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9 (.NET CLR 3.5.30729)

Gmail multiple attachment won't work.  Tried everything including disabling addons.  I have the latest flash and java.  It works in other browsers like Chrome and IE8.

Reproducible: Always

Comment 1

[Nochum Sossonko [:Natch]]

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.9) Gecko/2009040821 Firefox/3.0.9

Can't reproduce. Can you try this on a fresh profile http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[Gabriel Chadwick]

Getting this no mather what I do with Mozilla/5.0 (Windows; U; Windows NT 6.0; fr; rv:1.9.1b4) Gecko/20090423 Firefox/3.5b4

Fresh profile does not help.

Comment 5

[matej.cigon]

I tryed with the latest version of mozilla 3.5.2   But still do not work.Any advice.Thanks

Comment 6

[Nochum Sossonko [:Natch]]

Are you sure your Gmail settings are set to enable this feature? Verify this by navigating to "Settings" in your Gmail on the top right, scroll down to the bottom of the "General" tab and under "Attachments" make sure the advanced features are turned on.

Also, please try this with _all_ labs features turned off, by using Gmail through this link: http://mail.google.com/mail/?labs=0 (if you have any of them on) and with a fresh Firefox profile, see comment 1.

Adding qawanted.

Comment 7

[matej.cigon]

The advanced feature was turned on.I installed the adobe flash player.Now it's working but only sometimes.Most of the time it doesn't work.If I make a fresh profile is this meaning that I must delete all my passwords,history and bookmarks?
As I see from comment 2 the fresh profile doesn't work.

Comment 8

[Nochum Sossonko [:Natch]]

(In reply to comment #7)
> The advanced feature was turned on.I installed the adobe flash player.Now it's
> working but only sometimes.Most of the time it doesn't work.If I make a fresh

Yeah, that's another requirement, you _must_ have flash installed for it to work, iirc.
> profile is this meaning that I must delete all my passwords,history and
> bookmarks?

No. See the page linked to, you'll make an alternative profile for testing, and leave your old profile in tact.

Comment 9

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.12 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles