Firefox stops at least once a day on Vista, but stable on W2K pro

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: drobb, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2010-11-01])

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10

I get regular crashes of Firefox on a Vista Home Premium system at least once a day.  The message box that Firefox has stopped working appears and I have to restart.  However, I have a second system with W2K Pro that is quite stable, and is running the same version of Firefox.  Both systems are typically up 24/7 and always logged in.

Reproducible: Always

Steps to Reproduce:
1.Open Firefox in Vista
2.wait
3.typically will terminate overnight.
Did you already test it in the Firefox safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode
(Reporter)

Comment 2

9 years ago
Did not try Firefox safemode.  All options, etc. are enabled on both systems.  As far as I know both the Vista and the W2K versions are identical in all respects.

Comment 3

9 years ago
I get the exact same problem where the machine locks up.  It only happens when I have Firefox open at night.  I run a 64-bit os.
William: You have NOT the same issue. Please read a report before adding a comment.
The reporter of this bug reports that Firefox hangs on his vista system while you are reporting that your 64 Bit OS hangs.

A OS lookup is never (!) the fault of a user space application like Firefox, it's a driver, system or hardware issue.
One exception is that a user space application could allocate all available memory and getting the system back could take several minutes.

For the reporter: 
Please try running Firefox in the safemode. That is always the first step to check before reporting a bug, thanks.

Comment 5

9 years ago
Matthias:  I find it insulting that you speak to someone in that tone that may or may not have a problem with Firefox.  I am not someone that is completely new to the realm of computers.

I was incorrect in stating "machine" and should have put "browser" instead.

The point that you had responded to me the way you did makes me curious as to whether or not you truly want people to post concerns with how Firefox functions.  You discourage people from doing so.  Goodbye!
William: I don't know which personal issue you have if you find my comment insulting. I responded to that what you wrote. Everybody can make a mistake, that's not the problem and i would expect a comment like "Sorry, i meant that Firefox hangs" comment from you.
I don't say always please and sorry could you ... because this is no customer support Forum and you can not expect to get help for issues, we have http://support.mozilla.com where people who don't get paid are doing support. I have good reasons to not work there and don't forget that I'm not a native speaker as you can see by my email address and my tone might not be always very friendly as non native English speaker.

>I am not someone that is completely new to the realm of computers.
Sorry but my magic crystal ball is currently in the repair and I could not know which level of knowledge you have and we have bug reporter here which knows only how to switch the computer on and how to start the "internet".

From the technical point of view :
We have to find out if this is really a Mozilla.org bug. Such hangs are very often caused by third-party addons. A helpfull comment would be "yes, I run Firefox in the Firefox safemode and I got the Firefox hang over night. 
I have 3 pages open with URL A, URL B URL C, the flash plugin is used on one of this pages and I have flash Version XYZ installed."

For hangs and crashes: They must be handled in most cases in different bugs because they are caused by different reasons unless everything is identical but that would mean that you and the reporter of this bug are using the same URLs.
This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.
Whiteboard: [CLOSEME 2010-11-01]
No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE

Comment 9

8 years ago
The case for me cleared up after I switched my firewall from Zone Alarm to Comodo. Since about three months now I also switched from having Firefox as my default browser to Google Chrome as the default.  The switch was not because of failure but due to the speed of the browser on my system.  I don't know if that is because of the extras that I added to Firefox or base speed.  Just an observation. I still use Firefox from time to time, but not as my default as of this juncture. I still like Firefox, especially the way it presents bookmarks, but for right now I'm satisfied with Chrome.
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