490746 - error printing via earthlink webmail

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Dale Parks]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10
Build Identifier: Mozilla Firefox/3.0.10 

I am able to print copy of an individual email from earthlink webmail from Internet Explorer (I.E.) but NOT from Firefox Version 3.0.10. No specific error message appears, but the page is printed out in a type of computer format not legible as in English. No printer Icon is on the Firefox Browser like there is in I.E. Thus, I go to File, click on print, all looks normal, and click okay. Have searched through tools and the browser to see if a setting exists to correct the problem without success.  

Reproducible: Always

Steps to Reproduce:
1. read email from ISP Earthlink Webmail
2. print individual email, click on file, click on print
3. all looks normal, click okay for my selected printer
Actual Results:  
see above

Expected Results:  
expect to see a printed copy of one individual email but it comes out in computer language illegible to read in English

merely printed out the individual email in English

I love Firefox, the entire Firefox Team, and Thank You for all you do to keep this product competitive. I love sharing it with others still using I.E.

Comment 1

[Dale Parks]

Spelling Error under Expected Results, sorry. Take the "ed" off of the words "merely printed" above. should read "merely print" out the individual email in English as is does already do in Internet Explorer. 

Currious? Why no printer icon in the Firefox Browser?

Extremely grateful and thank you in advance for your assistance. 

I love Firefox, the Entire Team, and love sharing it with others still on Internet Explorer.

Comment 2

[zug_treno]

Duplicate of Core bug 453407?

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.10 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.