490810 - mail crashed upon opening previously sent particular email

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[William O. West]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)

Opening a particular file from my SENT EMAIL folder on socal.rr.com (roadrunner) causes an immediate crash. Trying to restart Firefox at the same point causes the same crash. It sent you NUMEROUS reports earlier tonight.

Reproducible: Always

Steps to Reproduce:
1. Have an account at roadrunner.com
2. Send yourself this email
3. It should be in your SENT folder. If you open it, you will crash.
Actual Results:  
System crashed

Expected Results:  
System would open the email for browsing.

This email probably contains information that should be kept secure or opened only by trusted personnel. I can OPEN the email with Microsoft IE, but if I try to open it with Firefox, Firefox crashes. 

Please send me an email address to which I can forward the particular email using IE. I cannot open it using Firefox from the sent email folder on socal.rr.com.  If you need me to, I could set up a subaccount there and send the email there so you can see if you can resend it and open it.

Comment 1

[Jesse Ruderman on Windows]

William, are you still hitting this crash?

Can you paste a crash ID for this crash from about:crashes?  If that doesn't give us enough information, we can try the subaccount idea, but I think we should try that first.