490935 - (mac9416) Cannot login to Gmail. Am returned to login with no error.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[mac9416]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b4) Gecko/20090423 Firefox/3.5b4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1b4) Gecko/20090423 Firefox/3.5b4

After typing name/password into fields and clicking "Sign In", I am returned directly to the login page with no errors. The login is successful in Opera. I had the same problem in 3.0.*, so it's not just a 3.5 issue.

Reproducible: Always

Steps to Reproduce:
1. Go to the Gmail login page.
2. Enter uname/password.
3.Click "Sign In"
Actual Results:  
I was returned to the login page with no errors.

Expected Results:  
I expected to be logged into my Gmail account.

I tried all the supposed fixes on the Gmail "I cannot access my account" page. No changes whatsoever.

Comment 1

[Matthias Versen [:Matti]]

Did you already tried http://support.mozilla.com/en-US/kb/Safe+Mode ?

Comment 2

[mac9416]

I hadn't but I just did, with no luck. Exactly the same.

Comment 3

[paul_mielke]

I saw the same behavior using Firefox 3.0.10 on MacOs, but the problem was on the Postini login page.  I was able to make the problem go away by closing down Firefox without saving all my open tabs.  When I did the upgrade from 3.0.9 to 3.0.10, I did the "Save & Quit" option to preserve the 7 or 8 tabs I had open.

Not sure what this proves, but there must have been some state associated with the saving and restoring of the open tabs across the upgrade that caused the malfunction.

Comment 4

[Matthias Versen [:Matti]]

Can you try a new profile ?
http://support.mozilla.com/en-US/kb/Managing+Profiles

Comment 5

[mac9416]

OK, I tried it in a new profile and was able to login to Gmail. I then deleted the new profile and tried again and the problem returned.
So, obviously something about making a new profile fixes it.

Comment 6

[Matthias Versen [:Matti]]

Please delete the cookies and the disk cache under tools/clear recent history.
The new dialog is very confusing for me, I think you want the "entire history" and cookies and the "web cache" only enabled.

Comment 7

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 8

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.