490953 - bookmarks doesn't work

Status: RESOLVED INCOMPLETE

(Firefox :: Bookmarks & History, defect)

Description

[Raj]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)

My Firefox upgraded to 3.0.10 today. But the bookmark doesn't work since then. I restarted the computer and ran Firefox. When I click "Bookmarks > Bookmark This Page", IT DOESN'T WORK AT ALL. No problem with old bookmarks that are already there. They all show up fine. But I am not able to add new ones.

Reproducible: Always

Comment 1

[Daniel Veditz [:dveditz]]

You need to get help from http://support.mozilla.com/ -- there are several possible causes of this and they will be able to help. One cause might be Norton 360, especially if you have an old version. You could try updating or temporarily disabling Norton 360 if you have it and see if that helps. If you don't have Norton 360 then it might be a corrupt file, and you'll need support help to save your current data and rebuild the broken file.

http://support.mozilla.com/en-US/kb/Bookmarks+and+toolbar+buttons+not+working+after+upgrading

Comment 2

[Marco Bonardo [:mak]]

no answers nor infos useful to debug, resolving incomplete.