Closed Bug 491154 Opened 16 years ago Closed 16 years ago

nested mailboxes cause crash on startup of newly installed Thunderbird

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: john, Unassigned)

Details

(Keywords: crash, Whiteboard: [penelope_needs])

User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.0.9) Gecko/2009040820 Firefox/3.0.9 Build Identifier: 8.0b6 This first occurred on b5. It's worse with b6. When I upgraded to b5 Eudora crashed. I finally got Eudora to work by first removing all subfolders under local folders. Then I discovered that if the subfolder didn't have other subfolders, I could move that subfolder back into the tree and restart Eudora. However, if the subfolder had subfolders, then in Eudora I had to create the subfolder of the subfolder, then exit Eudora, then move the subfolder back to its proper location in the tree. I did this for all nested subfolders and then b5 worked fine. Yesterday I upgraded to b6. Same problem. Crash on initial startup. I moved all the subfolders out from under local folders and b6 started up fine. But b6 is even more sensitive to subfolders. I could get some of my subfolders to work using the above technique, but I could not get all of my subfolders to work. So I have reverted back to b5 and all my subfolders work again. Reproducible: Always Steps to Reproduce: 1. under local folders, have folders that have subfolders 2. install b6 3. start Eudora Actual Results: crash Expected Results: run I'm running 10.5.6 on a MacBook Air. When I upgraded to a new MacBook Air a few months ago with b5, the problem recurred and I fixed it as described above (moved all subfolders out from under local folders, created appropriate subfolder, exited Eurdora, moved subfolder back to appropriate tree position). With b6 my fix works for some subfolders but not others. I had to revert to b5.
I tried again with b6 and it crashed again. I removed my subfolders from under local folders (all the sdb files) and then relaunched b6. It ran fine without the subfolders. I deleted the .msf file for one of my subfolders and put the relevant .sbd folder back in the tree, relaunched, saw that b6 created a new .msf file and then it crashed. I'm interpreting this as a problem with subfolders. When I use the finder to look at that .sdb folder, it says that there are 584 items inside. This particular subfolder has 4 subfolders under it. Earlier today when I first tried to get b6 to work, it worked with 3 out of the 4 sub subfolders, that is, with 136 fewer items, or about 448 items. I could add back most of the files in the 4th sub subfolder before it started crashing again. Maybe there are two problems. Maybe there's a problem with subfolders that dates back to b5, and also a newer b6 problem with number of files. If there is a problem with the number of files, it might be related to 491130. John
I'd be very interested to know if you see the same crash with Thunderbird 3.0b2 (http://www.mozillamessaging.com/en-US/thunderbird/3.0b2/) Thanks, Matt
(In reply to comment #2) > I'd be very interested to know if you see the same crash with Thunderbird 3.0b2 > (http://www.mozillamessaging.com/en-US/thunderbird/3.0b2/) > > Thanks, Matt Dear Matt, Yes, as soon as I run thunderbird 3.0b2 it crashes. I presume it's the same problem. John
OK. Thanks. Assigning to Thunderbird as this is not unique to Eudora. Matt
Assignee: mozilla-bugs → nobody
Product: Penelope → Thunderbird
QA Contact: general → general
Summary: nested mailboxes cause crash on startup of newly installed Eudora → nested mailboxes cause crash on startup of newly installed Thunderbird
Whiteboard: [penelope_needs]
Version: unspecified → Trunk
Are you using Pop3 ? We had a very nasty crash for 3.0b2 - fixed now see bug 480556. Can you provide a stack trace/ crash ID so we compare the stack and see if it's the same bug ?
Keywords: crash
John, reference http://kb.mozillazine.org/Breakpad#Viewing_reports If it is the same, you can close it as a duplicate.
Severity: normal → critical
Dear Reader, When I run Thunderbird 3.0b2 it tries to launch but crashes almost immediately. Then a "crash reporter" wants to send a report to Apple. Here's the report it wants to send to Apple. Process: crashreporter [79487] Path: /Applications/Thunderbird.app/Contents/MacOS/crashreporter.app/Contents/MacOS/crashreporter Identifier: org.mozilla.crashreporter Version: ??? (1.0) Code Type: X86 (Native) Parent Process: launchd [1] Date/Time: 2009-05-19 14:13:09.156 -0700 OS Version: Mac OS X 10.5.6 (9G55) Report Version: 6 Exception Type: EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000018 Crashed Thread: 0 Thread 0 Crashed: 0 com.apple.CoreFoundation 0x9575cb82 _CFBundleGetLanguageSearchList + 18 1 com.apple.CoreFoundation 0x9576c96c CFBundleCopyResourceURL + 28 2 com.apple.coreui 0x91bbbec0 CUISharedArtReader::Setup() + 106 3 com.apple.coreui 0x91bbc065 CUISharedArtReader::CreateImageSource(long) + 35 4 com.apple.coreui 0x91baf533 CreateImageSourceFromDisk(long, CUIContext const*, long*, unsigned char*) + 45 5 com.apple.coreui 0x91bb41cd CUIRenderer::CreateImage(long, CUIContext const*, CGRect*, float*, long*, unsigned char*) + 463 6 com.apple.coreui 0x91b93456 CUIRenderer::DrawWindowFrameDark(CUIContext const*) + 782 7 com.apple.coreui 0x91ba819e CUIRenderer::Draw(CGRect, CGContext*, __CFDictionary const*, __CFDictionary const**) + 4638 8 com.apple.AppKit 0x963084f3 _NSDrawThemeBackground + 862 9 com.apple.AppKit 0x963080de -[NSThemeFrame _drawUnifiedToolbar:] + 1086 10 com.apple.AppKit 0x96307593 -[NSThemeFrame _drawTitleBar:] + 860 11 com.apple.AppKit 0x96307230 -[NSThemeFrame _drawFrameInterior:clip:] + 107 12 com.apple.AppKit 0x963071bd -[NSThemeFrame drawFrame:] + 1241 13 com.apple.AppKit 0x963069fd -[NSFrameView drawRect:] + 831 14 com.apple.AppKit 0x96305f35 -[NSThemeFrame drawRect:] + 111 15 com.apple.AppKit 0x9630529c -[NSView _drawRect:clip:] + 3853 16 com.apple.AppKit 0x96303d93 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1050 17 com.apple.AppKit 0x963026e9 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 759 18 com.apple.AppKit 0x9630202b -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 306 19 com.apple.AppKit 0x962feb4f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090 20 com.apple.AppKit 0x9623f523 -[NSView displayIfNeeded] + 933 21 com.apple.AppKit 0x9623f0d1 -[NSWindow displayIfNeeded] + 189 22 com.apple.AppKit 0x962faca7 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1354 23 com.apple.AppKit 0x962fa700 -[NSWindow orderWindow:relativeTo:] + 105 24 com.apple.AppKit 0x962c2092 -[NSWindow makeKeyAndOrderFront:] + 189 25 org.mozilla.crashreporter 0x00007f36 start + 23990 26 org.mozilla.crashreporter 0x00003ad7 start + 6487 27 org.mozilla.crashreporter 0x00005f7b start + 15867 28 org.mozilla.crashreporter 0x00002282 start + 258 29 org.mozilla.crashreporter 0x000021a9 start + 41 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x9576c95d ecx: 0x0010da10 edx: 0xa01a4e08 edi: 0x00000000 esi: 0x00000060 ebp: 0xbfffcf08 esp: 0xbfffcea0 ss: 0x0000001f efl: 0x00010286 eip: 0x9575cb82 cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 cr2: 0x00000018 Binary Images: 0x1000 - 0xefff +org.mozilla.crashreporter ??? 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(???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x95a9a000 - 0x95f6bf3e libGLProgrammability.dylib ??? 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(???) <5d0b5af7992e14de017f9a9c7cb05960> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 0x96b64000 - 0x97204fff com.apple.CoreGraphics 1.407.2 (???) <3a91d1037afde01d1d8acdf9cd1caa14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x97205000 - 0x97209fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib 0x9720a000 - 0x97296ff7 com.apple.LaunchServices 290.3 (290.3) <6f9629f4ed1ba3bb313548e6838b2888> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices 0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib 0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
Dear Reader, Just for completeness, I tried Thunderbird 2.0.0.21 and it works fine with all of my mailboxes. 3beta2 crashes very quickly. John
http://support.apple.com/kb/HT1455 please try booting your mac in safe mode (or possibly creating an additional account from system preferences). i'm wondering if you have some strange extension or theme running around
yo John, is the mail account imap or pop? we have only 3 startup crashes active in last 120 days and they are all fixed. if you try a thunderbird trunk build, we'll be able to tell if problem is gone. ftp://ftp.mozilla.org/pub/thunderbird/nightly/latest-trunk/
Dear Wayne, I use imap. I went to the link you suggested and I downloaded thunderbird-3.0b3pre.en-US.mac.dmg (there were 4 .mac.dmg to choose from) and it runs fine. It loads all my mailboxes. John
sounds great. => WFM and if you find it doesn'tt work in thte next update, please reopen the bug.
Status: UNCONFIRMED → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
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