491437 - When opening a Yahoo Plus email with an attachment, the attachment does not show, unless you close email and open it again.

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Ed Hoyt]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)

When opening a Yahoo Plus email with an attachment, FireFox does not display the email correctly, and the area directly under the address headers of the email that shows the attachment, and allows you to click on it in order to download, does not appear. If one closes that email, and then immediately opens it again, the attachment is visible, and can be downloaded. This is 100% repeatable. It does not happen when accessing my Yahoo Plus email with IE. 

Reproducible: Always

Steps to Reproduce:
1. Open a Yahoo Plus email that has an attachment.
2. Unable to "see" the attached file, therefore, unable to click on it and download it. 
3. Close the email, reopen it, and then you can "see" the attachment, click on it, and open it.
Actual Results:  
One first opening Yahoo Plus email with attachment, the attachment file is not visable.

Expected Results:  
Attachement should be visable first time email is opened, not just after second time it is opened.

The lack of visability happens on the first opening of the email about 35% to 50% of the time. 100% of the time the attachment is visable after the second opening of the email.

Comment 1

[Manuj]

Well, I am using Yahoo Plus email, but I am not facing problem with the attachments in Firefox. 

You can try safe mode.

Comment 2

[Tyler Downer [He/Him]]

This is a mass search for bugs which are in the Firefox General component, are
UNCO, have not been changed for 500 days and have an unspecified version. 

Reporter, can you please update to Firefox 3.6.10 or later, create a fresh profile, http://support.mozilla.com/en-US/kb/managing+profiles, and test again. If you still see the issue, please update this bug. If the issue is gone, please set the status to RESOLVED > WORKSFORME.

Comment 3

[Tyler Downer [He/Him]]

No reply from reporter, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.