492308 - cookie clear when browser closes ignoring user preference

Status: VERIFIED WORKSFORME

(Core :: Networking: Cookies, defect)

Description

[sheridan101]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10 (.NET CLR 3.5.30729)

summery says it all. i set my cookies to "save till expire" yet i close my browser and lo and behold all my cookies are gone. and i have to sign in again to all sights that should remember me

Reproducible: Always

Steps to Reproduce:
1.set option/privacy/cookies to accept and keep untill they expire
2.go to a sight that requires logon and sets a cookie
3.allow it to set cookie
4.close browser
5.restart browser
6.visit site that should remeber you because of set cookie
7.wonder where you cookie went
8.fill out bug report
Actual Results:  
cookies cleared open browser closing

Expected Results:  
cookies should have not been cleared

Comment 1

[(no longer active)]

Can you please go to about:config and post back the values for the below preferences:

* privacy.sanitize.sanitizeOnShutdown
* privacy.item.cookies

Comment 2

[sheridan101]

i'm kind of a noob. i don't know how to do that.

Comment 3

[(no longer active)]

It's easy.  Open a new tab, and enter "about:config" (without the quotes) into it and press Enter.  Then, click the "I'll be careful, I promise" button.  Then, type "privacy.sanitize.sanitizeOnShutdown" (without the quotes) inside the Filter text box above that page, and let me know what you see under the Value column.  After that, clear the Filter text box and enter "privacy.item.cookies" into it, and again look under the Value column and let me know what you see there.

Thanks!

Comment 4

[sheridan101]

privacy.sanitize.sanitizeOnShutdown;false

privacy.item.cookies;false

hope thats helpful

Comment 5

[(no longer active)]

OK, this nullifies one of my assumptions, so it was helpful!  :-)

Have you actually verified that no cookie exists after restarting Firefox by going to Tools > Options > Privacy > Show Cookies?

What is the value of the "Keep until" drop-down box in the Privacy tab of the Options window?

Comment 6

[sheridan101]

yes i verfied it
 keep until pull down is set at "they expire"

Comment 7

[(no longer active)]

OK, I'm out of ideas here.

Moving to the Cookies component and marking as qawanted.

Comment 8

[Daniel Veditz [:dveditz]]

You should ask for help on http://support.mozilla.com

If only cookies aren't getting saved (but other preferences do, such as changing your homepage) you might have a corrupt cookies file

http://support.mozilla.com/en-US/kb/cannot+log+in+to+websites#Remove_corrupt_cookies_file

Comment 9

[sheridan101]

that fixed it thank you

Comment 10

[sheridan101]

sorry hit comment too soon....
yes that fixed it the main reason i posted it here instead of going to the help site is A)it had never happened to me before B)it happened right after firefox updated.
but as i said all fixed thanks for the help

Comment 11

[Tyler Downer [He/Him]]

I am glad your issue has been resolved, but that makes this bug WORKSFORME. FIXED is only for a bug that has had a known patch checked into the tree, which has not happened in this case.

Comment 12

[Joshua Mitchell (Inactive)]

Issue is Resolved - removing QA-Wanted Keywords - QA-Wanted query clean-up task