492412 - Downloaded mail disappears from inbox window arbitrarily and regularly

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Sally Sevcik]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.2)
Build Identifier: 2.0.0.21

Downloaded mail disappears while I am reading it and at other times.  I have lost dozens, if not hundreds of emails over the past 10 days.  I successfully used Thunderbird for several weeks before this problem appeared for no apparent reason.  I did have a lot of emails in my inbox, but I cleared out the inbox several days ago and the problem persists.  A technician from Optonline and I watched as the email he had sent me appeared on the screen and then after I closed the screen and reopened it, the email was gone.

Reproducible: Always

Steps to Reproduce:
1. Download mail
2. Close program
3. Reopen program
4. Some but not all of downloaded mail has disappeared.
Actual Results:  
After message disappeared, I searched for it using "Edit-search" command.  The email appeared in the search list and was listed as being in the inbox.  When I tried to open the message by doubleclicking on it in the search list, I got a blank screen.

Expected Results:  
It should keep my email in the Inbox until I move it.

Obviously I have no use for an email program that loses most of my email.  I can't understand why this problem has not been addressed.  It is reported on the bug list as not being assigned to anyone.  The person who reported the bug said he changed to a different email program after his own efforts to solve the problem failed.  Is that my only solution?

Comment 1

[Ludovic Hirlimann [:Usul]]

Can you try rebuilding the index on the folder that exhibits the issue ?

Comment 2

[Jon]

Have the same problems...but running Vista x64.  
[e-mail]

Comment 3

[Ludovic Hirlimann [:Usul]]

does rebuilding indexes help ?

Comment 4

[lrae65]

Have the same problem if I switch from Inbox to another Folder such as Archive or Sent. Upon return to inbox selected email is gone. Can usually go to Yahoo mail and find the email that disappeared.

Comment 5

[Wayne Mery (:wsmwk)]

This quite sounds like antivirus. 
Can you reproduce after steps in http://kb.mozillazine.org/Disappearing_mail ?
With antivirus off?
Still a problem, what size are your folders?

Comment 6

[[:Aureliano Buendía]]

Clsoing Incomplete for lack of answers - there is nothing in this bug that can
make us fix it. Feel free to reopen if you can provide more information.